VP of Analytics & Payments Ops - Reliable Dashboards

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 1,800,000 - 2,500,000; Full time

Job summary

JPMorgan Chase & Co. in Manila invites a Vice President, People Manager to lead a global Payments Operations Strategy team. You will ensure accurate, governed dashboards and reliable analytics, while boosting production monitoring and reducing manual work through automation.

You will partner across Operations, Technology, and Data to resolve data issues, improve lineage, and deliver trusted insights at scale. This role emphasizes audit-ready reporting and cross-functional collaboration.

Qualifications

• Bachelor’s degree in a quantitative or analytical field or equivalent practical experience.
• 8 years of experience delivering operational reporting or analytics in a production environment with service commitments and business-critical stakeholders.
• People management experience leading multi-location teams, including hiring, coaching, performance management, and coverage planning.
• Strong SQL skills and the ability to deliver consistent, reconciled metrics across multiple data sources.
• Experience operating in a regulated, control-oriented environment with strong accuracy, auditability, access control, and documentation discipline.
• Hands-on leadership experience in production monitoring and reliability, including pipeline monitoring, alerting, incident management, and root-cause coordination.
• Strong communication skills across technical and non-technical audiences, translating complex issues into clear business impact and action plans.
• Strong prioritization and delivery management across concurrent commitments, including incident-driven work.

Responsibilities

• Lead and develop a global team responsible for operational reporting production, business-as-usual support, issue resolution, and ad hoc analytics delivery.
• Own end-to-end production delivery for operational reporting, including scheduled runs, publishing, distribution, and stakeholder communications with clear service commitments.
• Establish site reliability engineering-style practices for reporting and analytics pipelines, including observability, alerting, runbooks, on-call readiness, incident response, and post-incident reviews.
• Deliver operational performance visibility through dashboards, scorecards, and executive-ready metrics that are consistent, reconciled, and decision-grade.
• Strengthen controls and audit readiness through data quality checks, reconciliations, lineage documentation, access controls, and evidence capture.
• Set and maintain standards for metric governance, including definitions, ownership, assumptions, and change control.
• Run intake, prioritization, and capacity management for requests and incidents to balance responsiveness with stability and risk controls.
• Partner with Technology and Data teams to resolve defects, improve pipeline resilience, reduce recurring incidents, and modernize tooling and workflows.
• Drive measurable efficiency gains by automating repeatable reporting and support work and reducing manual touchpoints and defect rates.
• Communicate clearly during incidents and delivery execution, including impact, next update timing, mitigation steps, and leadership-ready summaries.

Skills

SQL

People management

Production monitoring

Communication

Prioritization

Data governance

Education

Bachelor's degree in quantitative/analytical field

Tools

Tableau

Snowflake

Alteryx

Databricks

Jira

Job description

JPMorgan Chase & Co. in Manila invites a Vice President, People Manager to lead a global Payments Operations Strategy team. You will ensure accurate, governed dashboards and reliable analytics, while boosting production monitoring and reducing manual work through automation.

You will partner across Operations, Technology, and Data to resolve data issues, improve lineage, and deliver trusted insights at scale. This role emphasizes audit-ready reporting and cross-functional collaboration.