VP for Information Technology

Hrtx; Metro Manila; Hybrid; PHP 1,674,000 - 2,790,000; Full time

Job summary

A leading technology firm in the Philippines is seeking a Vice President of IT to oversee technology operations and support for over 6,000 employees. The ideal candidate will have extensive leadership experience and a proven track record in managing complex IT environments. Responsibilities include defining IT goals, leading strategic initiatives, and ensuring compliance with regulatory standards. This role may require night shifts and emergency response duties.

Qualifications

• 15+ years of IT experience with 3+ years in a leadership role.
• Experience managing BPO/shared services infrastructure for 4000+ users.
• Proven background in contact center and enterprise applications.

Responsibilities

• Define and execute IT goals across Manila and Cebu sites.
• Lead strategic IT initiatives and manage implementation of solutions.
• Oversee local execution of global IT strategies.

Skills

IT management

Project management

Cybersecurity

Communication skills

Vendor management

Education

Bachelor's Degree in Computer Science or related field

Job description

About the job VP for Information Technology

Vice President of IT to oversee technology operations, infrastructure, and business center support for over 6,000 employees across the Philippinesboth onsite (Manila and Cebu) and remote. This strategic role is responsible for aligning regional technology functions with global enterprise standards while ensuring high availability, security, and performance of all IT systems.

Key Responsibilities

• Collaborate with business and technology leadership to define and execute IT goals across Manila and Cebu sites.
• Lead strategic IT initiatives and manage the implementation of enterprise solutions locally.
• Serve as the primary technology point-of-contact for site leaders and operational stakeholders.
• Drive programs that improve IT service delivery, security, compliance, and infrastructure performance.
• Oversee local execution of global IT strategies while maintaining alignment with company-wide technology standards.
• Manage vendor performance, service levels, and root cause analysis of infrastructure-related issues.
• Maintain compliance with enterprise policies, regulatory standards (e.g., PEZA), and information security requirements.
• Support contact center technology operations, ensuring productivity and infrastructure scalability.
• Lead and mentor cross-functional teams, both internally and through vendor partnerships.
• Oversee local technology budgets (P&L responsibility) and drive cost-efficiency across IT operations.
• Leverage roundtable feedback to drive continuous improvement across business centers.

Qualifications:

• Bachelors Degree inComputer Science, Information Technology , or related field
• 15+ years of experience in IT with 3+ years in a leadership role managing BPO/shared services infrastructure for 4,000+users .
• Proven experience in Contact center and enterprise applications EUS, network, and datacenter infrastructure
• Leading matrix teams and managing third-party vendors

• Strongbackgroundinprogram/projectmanagement(Agile/Waterfall),including

  SAFe framework.
• Excellent written and verbal communication skills; able to engage senior business and IT stakeholders.
• Deep understanding of IT compliance, cybersecurity, and business continuity best practices.
• Willingness to work night shift and respond to emergencies 24/7.

Desired Skills & Attributes

• Certified SAFe professional preferred.
• Strong business acumen, decision-making, and problemsolving skills.
• High attention to detail and ability to manage complex technology programs.
• Ability to drive change and manage transformation in a fast-paced, dynamic environment.
• Background in financial services or contact center industries is a plus.