Vice President Information Technology (IT)

Nexus Recruitment Group; Muntinlupa; Hybrid; PHP 4,000,000 - 6,000,000; Full time

Job summary

Nexus Recruitment Group is seeking a seasoned Vice President of Information Technology to guide IT operations for our Manila and Cebu sites. This leader will oversee infrastructure, productivity tools, and enterprise initiatives for 6,000+ employees in the Philippines, with a focus on security, compliance, and cost efficiency.

Responsibilities include shaping IT strategy, driving vendor performance, budgeting, and cross-functional leadership, while aligning technology with business goals and

Qualifications

• Bachelor's degree in Computer Science, IT, or Engineering.
• 15+ years IT experience with at least 3 years in leadership managing BPO tech infra for 4,000+ users.
• Experience with EUS infrastructure, datacenter/network infra, contact center tech, and enterprise apps.
• Program management, vendor management, and technology budgeting.

Responsibilities

• Partner with site and enterprise tech leaders to align IT objectives with business goals.
• Lead IT strategy for Manila and Cebu sites and ensure alignment with enterprise direction.
• Oversee implementations, upgrades, and infra improvements.
• Drive vendor performance, SLAs, and root cause analysis for infra incidents.
• Ensure security compliance and regulatory readiness, including PEZA audits.
• Manage technology P&L and support cost optimization.
• Lead cross-functional IT teams and communicate updates to stakeholders.

Skills

Leadership experience

SAFe certified

Vendor management

Program management

Infrastructure governance

Communication skills

Education

Bachelor's degree in Computer Science, IT, or Engineering

Tools

Datacenter infrastructure

Contact center technologies

Enterprise applications

Job description

About the job Vice President Information Technology (IT)

Position: Vice President Information Technology (IT)
Work Schedule: Core Shift 8:00 AM to 5:00 PM EST (Night Shift PH Time)
Location: Manila or Cebu (with hybrid and remote engagement)

About the Role:
We are seeking a highly experienced and strategic Vice President IT to lead and support technology operations across business centers in Manila and Cebu. This role oversees IT infrastructure, productivity tools, and technology-driven initiatives supporting over 6,000 employees in the Philippines. You will serve as a trusted business partner to site leaders and global technology teams, ensuring seamless IT operations, regulatory compliance, and alignment with enterprise strategies.

Key Responsibilities:

Partner with site and enterprise technology leaders to achieve business and IT objectives.

Lead IT strategy for Manila and Cebu sites, ensuring alignment with overall enterprise technology direction.

Collaborate with business and operations leaders to shape technology solutions that meet site-specific needs.

Oversee implementation of enterprise solutions, system upgrades, and infrastructure improvements.

Drive vendor performance, SLA monitoring, and root cause analysis for infrastructure incidents.

Ensure security compliance and regulatory readiness, including PEZA audits.

Manage technology P&L for both sites and support cost optimization efforts.

Foster continuous improvement through automation, simplification, and adoption of new technologies.

Lead and motivate cross-functional IT teams, ensuring adherence to agile or waterfall methodologies.

Communicate effectively with stakeholders, providing updates on IT initiatives, feedback integration, and technology performance.

Mandatory Qualifications:

Bachelor's degree in Computer Science, IT, or Engineering.

15+ years of IT experience, with at least 3 years in leadership roles managing BPO technology infrastructure for 4,000+ users.

Proven track record of managing EUS infrastructure, datacenter/network infrastructure, contact center technologies, and enterprise applications.

Experience in program management, vendor management, and technology budgeting.

Strong understanding of contact center technology trends and service providers.

Experience with Scaled Agile Framework (SAFe) and certified SAFe professional.

Ability to work night shifts and respond to 24/7 escalations when needed.

Excellent communication, leadership, and stakeholder management skills.

Preferred Skills:

Strong business acumen with an understanding of financial services processes.

Demonstrated ability to drive change and deliver large-scale technology initiatives.

Superior decision-making, problem-solving, and facilitation skills across cross-cultural teams.

Hands-on experience linking business strategy to IT solutions for measurable business impact.

Why Join Us:
This is a high-impact leadership role where you will shape the technology strategy for thousands of employees, partner with global stakeholders, and lead initiatives that directly improve business performance and employee productivity. You will have visibility at the senior leadership level and the opportunity to influence enterprise-wide IT decisions.