Senior IT Manager | BGC, Taguig

Ubiquity; Taguig; Sur place; PHP 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Ubiquity is seeking a Senior IT Manager with 8–10 years of leadership experience in a BPO environment. The role involves ensuring proper task designation, provisioning, installation, configuration, operations, and maintenance of all IT systems, hardware, and software infrastructure.

You will develop IT plans, act as incident and problem manager for major incidents, and lead the team to foster innovation and collaboration while coordinating cross-domain projects.

Qualifications

• Bachelor's/College degree in IT, CS or related field.
• 8–10 years as IT Head/Manager in a BPO.
• Experience with Linux, Windows and Mac systems.
• Strong English communication, both verbal and written.
• Willing to work in BGC, Taguig or Bacolod; flexible schedules.

Responsabilités

• Develop and coordinate IT plans, policies, resources, goals and vision.
• Act as incident and problem manager for major business-critical incidents.
• Lead and coach the IT team to promote innovation and collaboration.
• Support project delivery across Telco, Network and System domains.
• Own and manage RFPs & RFIs for the contact center domain.
• Ensure provisioning, installation, configuration, operation and maintenance of all IT infrastructures.
• Maintain network facilities and server rooms; monitor security.
• Delegate duties within the IT support department and review tasks for standards.
• Keep up with trends in information technology and perform regular IT audits.

Connaissances

English (verbal/written)

Critical thinking

Communication

Leadership

Team coordination

Formation

Bachelor's degree in IT/CS

Outils

Linux

Windows

Mac systems

Description du poste

Job Overview

We are looking for a Senior IT Manager with around 8 to 10 years of experience as the Head of IT in a BPO setting. The Senior IT Manager will be responsible for ensuring proper designation of tasks, effective provisioning, installation, configuration, operations, and maintenance of all systems, hardware, and software-related infrastructure.

Responsibilities

• Ability to develop and coordinate IT plans, policies, resources, goals, vision, and expectations.

• Act as a critical incident and problem manager for major business-critical incidents
• Foster a manner of leadership and flexibility that promotes innovation and collaboration
• Project delivery support across all technology domains, be it Telco, Network, and System.
• Own and manage RFP’s & RFI’s for the contact center domain
• Responsible for effective provisioning, installation/ configuration, operation, and maintenance of all infrastructures, including end-user peripherals
• Maintain network facilities and server rooms
• Monitor telco, network, and system security
• Delegate duties and tasks within the IT support department
• Review completed tasks to ascertain compliance with standards
• Organize regular coaching sessions to teach team members new techniques
• Keep up with trends in the constantly evolving information technology industry
• Perform regular IT audits to discover areas of weakness and fortify them
• Other responsibilities that the company may require in line with the basic duties

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, preferably in the field of Information Technology, Computer Science, and other related fields.
• At least 8 to 10 years of work experience as an IT Head or IT Manager in a BPO setting
• Experience with Linux, Windows, and Mac Systems
• Excellent critical thinking and English communication skills, both verbal and written
• Ability to communicate ideas in both technical and user-friendly means
• Ability to work under pressure and meet deadlines
• Must be flexible in working on different schedules
• Willing to work in BGC, Taguig, or Bacolod
• Preferably supervisor / 5 yrs. & up experience
• Work experience in the call center is a must