Vice President - Executive Support and Administrative Manager

Next Frontier Capital; Metro Manila; Remote; PHP 9,393,000 - 13,150,000; Full time

Job summary

JPMorgan Chase & Co in Manila region is seeking a Vice President for Executive Services and Administrative Enablement within CIB CAO to lead administrative support across APAC and EMEA. You will strengthen service delivery, build scalable processes, and drive talent development while partnering with senior stakeholders to align with business priorities.

The role emphasizes change leadership, governance, and continuous improvement in a highly controlled environment, with a focus on risk adherence

Qualifications

• 8 years of experience in administrative operations, human resources, people management, or supporting employee lifecycle processes.
• 3 years of people management experience at a senior leadership level (Vice President or equivalent) within a global organization, including coaching, performance management, and talent development.
• Demonstrated ability to lead operational change and implement process improvements.
• Experience defining and using performance metrics to manage service delivery and outcomes.
• Strong written and verbal communication skills, including stakeholder updates and executive-ready summaries.
• Proven ability to build effective working relationships across teams and senior stakeholders.
• Demonstrated problem-solving skills, including root-cause analysis and structured decision-making.
• Experience in a client-facing, service delivery, or customer support environment.
• Ability to operate in a highly controlled environment with a focus on risk management and policy adherence.

Responsibilities

• Lead day-to-day operations for an administrative support team, ensuring appropriate coverage and alignment to business priorities across regions.
• Build and improve administrative enablement processes and operating routines to support efficient, consistent service delivery.
• Define and track performance metrics to monitor service quality, capacity, and operational outcomes.
• Manage performance processes, including goal setting, coaching, feedback, and compensation planning support in alignment with firm practices.
• Hire, onboard, train, and retain administrative talent; build succession plans and develop future leaders.
• Coach and mentor team members and people managers to strengthen capability, engagement, and continuous improvement.
• Partner with business leaders and key stakeholders to anticipate change, prioritize needs, and deliver scalable support solutions.
• Ensure compliance with policies and procedures through training, governance routines, and ongoing oversight.
• Strengthen the control environment by identifying risks, escalating issues appropriately, and driving remediation actions.
• Lead and contribute to projects that improve productivity, reduce bureaucracy, and optimize business processes.

Skills

Executive leadership

Operational excellence

Change management

Stakeholder management

Communication skills

Risk management

Job description

J.P. Morgan’s Commercial & Investment Bank (CIB) is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. It provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

CIB Chief Administrative Office (CAO) - Administrative Enablement a dedicated, specialized support function leveraged by the CIB to streamline internal operations, strengthen controls, reduce bureaucracy, and facilitate partnerships with various subject matter expert organizations (e.g., Technology, Real Estate, HR, etc.).

As a Vice President - Executive Services and Administrative in CIB CAO - Administrative Enablement, you will lead teams of administrative assistants supporting leaders across Asia Pacific (APAC) and Europe, Middle East and Africa (EMEA). You will strengthen service delivery and controls, build scalable processes, and partner closely with stakeholders to ensure coverage aligns to business priorities. You will also develop talent, lead operational projects, and help drive a consistent, high-quality administrative support experience.

Job responsibilities:

• Lead day-to-day operations for an administrative support team, ensuring appropriate coverage and alignment to business priorities across regions
• Build and improve administrative enablement processes and operating routines to support efficient, consistent service delivery
• Define and track performance metrics to monitor service quality, capacity, and operational outcomes
• Manage performance processes, including goal setting, coaching, feedback, and compensation planning support in alignment with firm practices
• Hire, onboard, train, and retain administrative talent; build succession plans and develop future leaders
• Coach and mentor team members and people managers to strengthen capability, engagement, and continuous improvement
• Partner with business leaders and key stakeholders to anticipate change, prioritize needs, and deliver scalable support solutions
• Ensure compliance with policies and procedures through training, governance routines, and ongoing oversight
• Strengthen the control environment by identifying risks, escalating issues appropriately, and driving remediation actions
• Lead and contribute to projects that improve productivity, reduce bureaucracy, and optimize business processes

Required qualifications, capabilities and skills:

• 8 years of experience in administrative operations, human resources, people management, or supporting employee lifecycle processes
• 3 years of people management experience at a senior leadership level (Vice President or equivalent) within a global organization, including coaching, performance management, and talent development
• Demonstrated ability to lead operational change and implement process improvements
• Experience defining and using performance metrics to manage service delivery and outcomes
• Strong written and verbal communication skills, including stakeholder updates and executive-ready summaries
• Proven ability to build effective working relationships across teams and senior stakeholders
• Demonstrated problem-solving skills, including root-cause analysis and structured decision-making
• Experience in a client-facing, service delivery, or customer support environment
• Ability to operate in a highly controlled environment with a focus on risk management and policy adherence

Preferred qualifications, capabilities and skills:

• People management experience in a financial services organization or similarly regulated environment
• Experience leading teams across multiple countries or time zones, including matrixed stakeholder management
• Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Lead an administrative support team, strengthen controls, and improve processes that keep leaders and teams running smoothly.