Voice-Enabled Onboarding Specialist

LanguageLine Solutions; Makati; On-site; PHP 1,233,045 - 1,849,568; Full time

Benefits offered by this job

Competitive salary package with monthly performance bonuses

Comprehensive HMO coverage

Early regularization opportunities

Fixed night shift schedule and weekends off

Job summary

LanguageLine Solutions is looking for an Onboarding Coordinator in Makati, Philippines. The successful candidate will manage the onboarding journey, ensuring that all requirements are met efficiently. Responsibilities include coordinating drug screenings, background checks, and engaging with candidates via various communication methods.

Applicants should have at least 1 year of call center experience and be proficient in Microsoft applications. Benefits include a competitive salary, HMO coverage, and a supportive workplace culture.

Qualifications

• Minimum of 1 year call center (BPO) experience supporting US clients.
• Previous experience working night shift or graveyard schedules.
• Stable employment history with demonstrated reliability and commitment.

Responsibilities

• Manage the full onboarding lifecycle for candidates.
• Maintain accurate onboarding trackers, records, and reports.
• Provide timely status updates to recruiters and internal stakeholders.
• Communicate with candidates through different channels.

Skills

Strong organizational and time management skills

Excellent verbal and written communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in SharePoint

Proficiency in Outlook

Proficiency in Microsoft Teams

Job description

What You’ll Do

As an Onboarding Coordinator, you will manage the onboarding journey from offer acceptance through completion, ensuring all requirements are met efficiently and accurately.

Key Responsibilities

• Manage the full onboarding lifecycle for candidates, including:
  • Drug screenings
  • Background checks
  • I‑9 verification
  • Occupational health and medical testing
  • State and city compliance documentation
• Maintain accurate onboarding trackers, records, and reports
• Provide timely status updates to recruiters and internal stakeholders
• Communicate with candidates through phone, email, SMS, and Microsoft Teams
• Ensure onboarding documentation is complete, accurate, and compliant
• Manage multiple onboarding files simultaneously while meeting service‑level expectations
• Coordinate system access requirements, including password and ID management
• Access and monitor onboarding tasks through SharePoint and internal platforms
• Support scheduling and coordination activities using Outlook and Microsoft Teams
• Maintain a professional presence in all internal and external communications and meetings

What We’re Looking For

Technical Skills

• Typing assessment as part of hiring process
• Proficiency in Microsoft Word (document creation and editing)
• Proficiency in Microsoft Excel (reports and trackers management)
• Proficiency in SharePoint (work order and task management)
• Proficiency in Outlook (email and calendar management)
• Proficiency in Microsoft Teams (calls, virtual meetings, screen sharing, and collaboration)

Professional Competencies

• Strong organizational and time management skills
• Ability to manage an average of 50 active onboarding files and 25 new candidates weekly
• Excellent verbal and written communication skills
• Professional and confident communication style
• Ability to work independently and prioritize effectively
• Strong attention to detail and commitment to accuracy
• Ability to thrive in a fast‑paced, high‑volume environment

Qualifications

• Minimum of 1 year call center (BPO) experience supporting US clients
• Previous experience working night shift or graveyard schedules
• Stable employment history with demonstrated reliability and commitment

Preferred Experience

• Virtual Assistant support
• Onboarding coordination
• Human Resources or Payroll administration
• Benefits administration
• Customer support
• High‑volume administrative operations

Benefits

• Competitive salary package with monthly performance bonuses
• Fixed night shift schedule and weekends off
• Comprehensive HMO coverage
• Early regularization opportunities
• Growth‑focused and supportive workplace culture

Work Setup

Initial work arrangement is 100% onsite at SCB, Makati for a minimum of 90 days. A hybrid work setup may be considered based on consistent attendance, performance, and business requirements.

Equal Opportunity Statement

PSG upholds the highest standards of ethical behavior and legal business conduct and is committed to providing a safe, respectful, and transparent recruitment experience for all applicants.