Customer Service Representative | Onsite | Ortigas | Rotating Shift

Emapta; Mandaluyong; In loco; PHP 290.000 - 424.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

HMO coverage with free dependent

Ortigas location

Salary advance program

Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Government benefits

Annual leave 20

Engagement activities

Mentorship & global exposure

Career growth

Diverse culture

Descrizione del lavoro

Emapta Philippines is hiring a Customer Service Representative to support an award-winning Australian telecom provider. This full-time, onsite role is based at St. Francis Building, Ortigas, with a rotating shift and strong focus on customer satisfaction.

You will handle inquiries across NBN, mobile, and IPTV, provide pre-sales guidance, and collaborate with internal teams. Growth, training, and benefits accompany a vibrant, global team.

Competenze

• 2 to 3 years of professional experience in customer service or customer support.
• Customer-first mindset with commitment to assisting others.
• Strong attention to detail and ability to learn new processes and systems quickly.
• Proven ability to build rapport and establish positive customer relationships.
• Ability to communicate complex information clearly and effectively.
• Strong problem-solving skills and confidence in addressing unfamiliar situations.
• Excellent customer service skills, including patience, empathy, and de-escalation techniques.
• Strong multitasking and prioritization skills in fast-paced environments.
• Calm, courteous, and professional approach to challenging customer interactions.
• Excellent verbal and written English communication skills.
• Proficiency in computer systems, internet browsers, basic software applications, and Microsoft 365.

Mansioni

• Deliver friendly, professional, and prompt customer support through phone, email, live chat, and social media.
• Resolve customer inquiries, complaints, and technical issues related to NBN broadband, mobile, and IPTV services.
• Provide pre-sales guidance on telecommunications products and services, and assist customers with new subscriptions and sign-ups.
• Coordinate with relevant departments to troubleshoot service issues and ensure timely resolutions.
• Maintain accurate and up-to-date customer accounts, service records, and interaction documentation.
• Escalate complex customer concerns to the appropriate teams for further investigation and resolution.
• Maintain current knowledge of telecommunications products, services, promotions, and organizational policies.
• Demonstrate professionalism, patience, and a positive attitude in every customer interaction.
• Share customer feedback and actionable insights to support continuous improvements in customer experience.
• Participate actively in team meetings and training sessions.

Conoscenze

Customer service

Communication

Attention to detail

Rapport building

Problem solving

Multitasking

De-escalation

English proficiency

Microsoft 365

Strumenti

Microsoft 365

Descrizione del lavoro

Make Every Customer Connection Count Across Australian Telecommunications Services Today

Every reliable connection keeps Australian households connected to work, education, and everyday essentials. As a Customer Service Representative, contribute to an award-winning telecommunications provider delivering affordable NBN broadband, mobile, and entertainment services. Through Emapta, gain valuable international BPO exposure, deepen your telecommunications expertise, and access continuous professional development while building a rewarding global career alongside exceptional top 1% talent.

Job Overview

• Employment type: Full-time
• Shift: Rotating Shift Schedule | Consecutive Off
• Work setup: Onsite | St. Francis Building, Ortigas

Exciting Perks Await!

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2 to 3 years of professional experience in customer service or customer support.
• Customer-first mindset with a genuine commitment to assisting others.
• Strong attention to detail and ability to learn new processes and systems quickly.
• Proven ability to build rapport and establish positive customer relationships.
• Ability to communicate complex information clearly and effectively.
• Strong problem-solving skills and confidence in addressing unfamiliar or ambiguous situations.
• Excellent customer service skills, including patience, empathy, and effective de-escalation techniques.
• Strong multitasking and prioritization skills in fast-paced environments.
• Calm, courteous, and professional approach to challenging customer interactions.
• Excellent verbal and written English communication skills.
• Proficiency in computer systems, internet browsers, basic software applications, and Microsoft 365.

Your Daily Tasks

• Deliver friendly, professional, and prompt customer support through phone, email, live chat, and social media.
• Resolve customer inquiries, complaints, and technical issues related to NBN broadband, mobile, and IPTV services.
• Provide pre-sales guidance on telecommunications products and services, and assist customers with new subscriptions and sign-ups.
• Coordinate with relevant departments to troubleshoot service issues and ensure timely resolutions.
• Maintain accurate and up-to-date customer accounts, service records, and interaction documentation.
• Escalate complex customer concerns to the appropriate teams for further investigation and resolution.
• Maintain current knowledge of telecommunications products, services, promotions, and organizational policies.
• Demonstrate professionalism, patience, and a positive attitude in every customer interaction.
• Share customer feedback and actionable insights to support continuous improvements in customer experience.
• Participate actively in team meetings and training sessions.

About the Client

Our client is an award-winning, Australian-owned telecommunications and entertainment provider delivering affordable digital connectivity since 2015. They specialize in NBN broadband, mobile plans, IPTV entertainment, and business internet solutions designed for households, seniors, and businesses. Backed by extensive industry expertise, they combine competitive pricing, flexible service options, and personalized customer support to make essential communication more accessible. Their commitment to reliable connectivity, innovative technology, and customer satisfaction helps Australians stay connected, enjoy digital entertainment, and navigate an increasingly connected world.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.