Voice Customer Care Associate - AI-Driven Support

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Balanga; On-site; PHP 240,000 - 360,000; Full time

Job summary

Genpact in the Philippines is seeking an Associate - Customer Care - Voice to handle inquiries via phone, email, chat, or social media. You will provide accurate information, resolve issues, and maintain customer records with a focus on service quality.

The role requires SOP adherence, cross-department coordination, and ongoing training to improve product knowledge and customer experience. Evening shifts in a fast-paced, innovation-led environment await.

Qualifications

• Handle customer queries via phone, email, chat, or social media.
• Provide accurate information on products, services, or policies.
• Resolve complaints and escalate when needed.

Responsibilities

• Follow SOPs and company guidelines for consistent service.
• Update customer records accurately in CRM/databases.
• Coordinate with tech support, billing, or logistics for resolutions.
• Ensure high-quality interactions and participate in training to improve knowledge.
• Enter and maintain customer data; prepare feedback reports.

Skills

Customer care

Voice support

English proficiency

Communication

Education

Business Administration

Communication

Hospitality Management

Information Technology

Marketing

Job description

Genpact in the Philippines is seeking an Associate - Customer Care - Voice to handle inquiries via phone, email, chat, or social media. You will provide accurate information, resolve issues, and maintain customer records with a focus on service quality.

The role requires SOP adherence, cross-department coordination, and ongoing training to improve product knowledge and customer experience. Evening shifts in a fast-paced, innovation-led environment await.