AI-Driven Voice Customer Care Specialist

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Balanga; On-site; PHP 360,000 - 520,000; Full time

Job summary

Genpact is seeking an Associate - Customer Care - Voice in the Philippines to handle customer queries via phone, email, chat, and social media, delivering accurate information and timely resolution.

You will follow SOPs, maintain CRM records, and coordinate with technical, billing, and logistics teams to resolve issues while upholding high-quality interactions and continuous improvement.

Qualifications

• Bachelor's degree or higher in Business Admin, Communications, Hospitality, IT, or Marketing.

Responsibilities

• Handle customer interactions via phone, email, chat, or social media with accurate information.

Skills

Customer Care

Customer Service

CX

Account Maintenance

Fraud Detection

Fraud Disputes

Online Customer Support

OLTP

Speech Analytics

Sales Support

Voice-User Interface

Education

Bachelor's - Business Administration

Bachelor's - Communication

Bachelor's - Hospitality Management

Bachelor's - Information Technology

Bachelor's - Marketing

Job description

Genpact is seeking an Associate - Customer Care - Voice in the Philippines to handle customer queries via phone, email, chat, and social media, delivering accurate information and timely resolution.

You will follow SOPs, maintain CRM records, and coordinate with technical, billing, and logistics teams to resolve issues while upholding high-quality interactions and continuous improvement.