Voice Campaign Ops Lead - Team Coach & KPI Driver (Onsite)

JMPC MARKETING SERVICES CORP. PLACEMENT AGENCY; Philippines; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

JMPC Marketing Services Corp. Placement Agency is seeking an experienced Operations Manager for our Voice Campaign to lead daily operations, drive performance, and ensure excellent client and customer service.

This role requires hands-on leadership and a focus on delivering results in a fast-paced contact center environment. You will coach team leaders and agents, monitor KPIs, productivity, quality, and attendance, identify issues, and implement action plans.

Qualifications

• At least 6 months to 1 year of experience as an Operations Manager handling a voice campaign.
• Proven experience managing teams in a BPO/voice campaign environment.
• Strong leadership, communication, and people-management skills.
• Ability to monitor team performance and drive operational targets.
• Strong problem-solving and decision-making skills.
• Willing to work onsite in Eastwood, Quezon City.

Responsibilities

• Manage daily operations and ensure achievement of campaign targets
• Lead, coach, and develop team leaders and customer service representatives
• Monitor KPIs, productivity, quality, attendance, and overall team performance
• Identify operational issues and implement appropriate action plans
• Ensure compliance with company and client policies and procedures
• Maintain strong relationships with internal teams and clients

Skills

Leadership

People management

KPI monitoring

Coaching

Operations management

Job description

JMPC Marketing Services Corp. Placement Agency is seeking an experienced Operations Manager for our Voice Campaign to lead daily operations, drive performance, and ensure excellent client and customer service.

This role requires hands-on leadership and a focus on delivering results in a fast-paced contact center environment. You will coach team leaders and agents, monitor KPIs, productivity, quality, and attendance, identify issues, and implement action plans.