VN 094/2026 User Assistant (System Support Wave)

International Organization for Migration; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

International Organization for Migration in Manila is seeking a User Support Assistant (System support Wave) to assist with system administration and user support tasks in line with IOM processes and Wave ERP usage. You will help maintain Wave-based workflows and coordinate with ICT teams to ensure smooth operations.

The role requires familiarity with ERP systems and a proactive approach to issue resolution, aiming to uphold good information management practices within the organization.

Job description

IOM has undertaken a Business Transformation process, a priority driven by IOM’s Internal Governance Framework (IGF) initiative including a global review of its enterprise resource planning management (ERP)-based process flows to update its systems and establish a fit-for-future way of working globally. Since January 2025, the ERP used at IOM is Oracle Cloud Fusion ERP, internally known as Wave. Other systems that integrated with Wave, such as Salesforce, PRIMA SharePoint system and related satellite technologies complete the information systems landscape.

Under the direct supervision of the Senior User Support Associate (Wave), the User Support Assistant (System support Wave) will be assisting with system administration and user support tasks, in line with IOM business processes and information management systems good practices.