VN 094/2026 User Assistant (System Support Wave)

IOM - International Organization for Migration; Manila; On-site; PHP 335,000 - 502,000; Full time

Job summary

IOM in Manila is seeking a dedicated User Support Assistant (System support Wave) to assist with system administration and user support tasks within the ERP Wave environment. This role supports seamless operations as IOM undertakes its ERP modernization across the organization, leveraging Oracle Cloud Fusion ERP and related integrated systems.

Under the direct supervision of the Senior User Support Associate, the incumbent will apply good information management practices and contribute to a

Qualifications

• Assist with system administration and user support tasks.

Responsibilities

• Assisting with system administration and user support tasks, in line with IOM business processes and information management systems good practices.

Job description

IOM has undertaken a Business Transformation process, a priority driven by IOM’s Internal Governance Framework (IGF) initiative including a global review of its enterprise resource planning management (ERP)-based process flows to update its systems and establish a fit-for-future way of working globally. Since January 2025, the ERP used at IOM is Oracle Cloud Fusion ERP, internally known as Wave. Other systems that integrated with Wave, such as Salesforce, PRIMA SharePoint system and related satellite technologies complete the information systems landscape.

Under the direct supervision of the Senior User Support Associate (Wave), the User Support Assistant (System support Wave) will be assisting with system administration and user support tasks, in line with IOM business processes and information management systems good practices.