Visual Design Manager

QBE Group Shared Services Centre; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a Design Team Lead to oversee two graphic designers, realigning assets to the refined brand and driving templates and self-serve options. You will manage design hub operations, workload, onboarding, training, and coaching while contributing to hands-on design work.

The role involves coordinating with AU Studio and Group/Divisional teams to ensure brand consistency and high-quality outputs across materials.

Qualifications

• Bachelor’s degree in Graphic Design, Visual Arts, or related field.
• Minimum 5 years in graphic design or related role.
• Minimum 2–3 years leading a design team.
• Experience in people development and training/upskilling.
• Minimum 3 years in operations managing a group of designers.
• Advanced skills in Adobe InDesign, Photoshop, Illustrator.
• Proficient in template building using MS Word and PowerPoint.
• Strong typography, colour theory, and layout design.
• Experience with prepress and print production processes.

Responsibilities

• Lead and supervise the Graphic Designers, providing guidance, feedback and ongoing coaching.
• Delegate tasks and manage the team's workload for timely project completion.
• Conduct regular team meetings to discuss progress and plan activities.
• Oversee brand updates in assets to align with new guidelines and ensure consistency.
• Embed and improve systems, processes and operations across the design hub.
• Collaborate with neighboring studios to optimise workflows and capacity.
• Provide updates and communicate effectively with stakeholders.

Skills

Graphic design

Leadership

Team management

Communication

Quality control

Brand guidelines

Education

Bachelor's degree in Graphic Design

Tools

Adobe InDesign

Adobe Photoshop

Adobe Illustrator

MS Word

PowerPoint

Job description

Job Description:

Primary Details

Time Type: Full timeWorker Type: Employee The Design Team Lead will oversee two graphic designers responsible for updating and realigning existing creative assets to conform to QBE’s newly refined brand. Longer term these designers will also need to take-on briefs for the design of new assets from around the globe. This role includes managing the design hub’s operations, managing the team's workload, ensuring high-quality outputs, onboarding, training, people development and coaching, and maintaining consistency across all materials. The Team Lead will also be involved in the work including developing templates to facilitate self-serve options for the business and replacing all current templates with brand-compliant versions. The Team Lead is an experienced designer and will be involved in the design work.

Key Responsibilities

• Team & People Management
  • Lead and supervise the Graphic Designers, providing guidance, support, feedback and ongoing coaching and development
  • Delegate tasks and manage the team's workload to ensure timely and efficient completion of projects
  • Conduct regular team meetings to discuss progress, address issues, and plan future activities
• Brand & Quality Adherence
  • Oversee the update and realignment of existing creative assets, including brochures, reports, newsletters, posters, advertisements, and digital materials, to adhere to the new brand guidelines
  • Ensure consistency and adherence to the new brand guidelines and quality standards across all updated material
• Design Operations
  • Embed, manage and improve all systems, processes and operations across the design hub
  • Liaise closely with the Group and Divisional Design Teams to determine and propose ways that workflows and other operations could be improved
  • Collaborate with the AU Studio team to understand their requirements and provide timely updates
  • Constantly track and manage design capacity and incoming volume, report on output and liaise accordingly with our Studios in Group and Divisions.
  • Ensure all briefs are completed accurately and efficiently while maintaining high standards of quality control to ensure all materials reflect the new brand accurately
• Communication and Collaboration
  • Become an active member of our QBE design community along with other designers and workflow managers from across the enterprise
  • Provide constant feedback on the brand guidelines and our new design system and tools to our Group Studio, for issue resolution and the ongoing optimisation of our guidelines and tools
  • Work closely with our Studios in Group and Divisions to ensure seamless execution of the brand update process
  • Communicate effectively with various stakeholders to provide updates on progress and address any concerns.
• Template Development
  • Lead the development and implementation of new templates that align with the new brand to facilitate self-serve options for the business. Oversee the replacement of all outdated templates with new, brand-compliant versions

Requirements

• Education and Experience
• Bachelor’s degree in Graphic Design, Visual Arts, or a related field.
• Minimum 5 years in graphic design, or a related role.
• Minimum 2–3 years in a managing a team of designers
• Experience in people development and training/upskilling
• Minimum 3 years experience in the operations of managing a group of designers
• Technical Skills
• Advanced skills in Adobe InDesign, Photoshop, Illustrator.
• Proficient skills in template building using MS Word and PowerPoint.
• Strong understanding of typography, colour theory, and layout design.
• Experience with prepress and print production processes.
• Leadership and Team Management
• Ability to assign tasks, set priorities, and oversee day-to-day operations.
• Provide guidance and constructive feedback to team members.
• Demonstrated ability to prioritise tasks and make informed decisions under tight deadlines.
• Process Improvement and Problem Solving
• Identify inefficiencies in design workflows and implement improvements.
• Excellent attention to detail and organisational skills.
• Project and Time Management
• Ability to manage multiple projects and meet tight deadlines.
• Communication and Collaboration
• Strong communication and collaboration skills.
• Personal Attributes
• Eager to learn and work in a fast-paced environment.
• Positive ‘can do’ attitude.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only – Travel Frequency

Occasional (approximately 5-10 trips annually)

US Only – Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Brand Protection, Communication, Creativity, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Intentional collaboration, Managing performance, Quality Management, Stakeholder Management, Team Development, Waterfall Model, Web Applications, Website Design

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.