Visayas Multi-Branch Operations Leader

HR Primo Management Services; Laoag; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

HR Primo Management Services is seeking an Operations Manager to oversee and optimize the performance of multiple pawnshop branches across the Visayas region. You will ensure operational efficiency, regulatory compliance, and achievement of business targets while developing leadership capabilities among branch supervisors and staff.

You will mentor teams, enforce standards, and drive profitability through standardized field execution across geographically dispersed branches.

Qualifications

• Bachelor’s degree in business/finance/management, 5–7 years in operations, with supervisory experience, willingness to travel.

Responsibilities

• Supervise daily operations of multiple pawnshop branches across Visayas.
• Ensure branch KPIs for lending, appraisal, redemption and sales targets.
• Conduct field visits, audits, and operational assessments across branches.
• Mentor and develop branch supervisors, appraisers, and frontline staff.
• Enforce company policies, standards and compliance requirements.
• Identify gaps and implement corrective action per branch.
• Analyze area performance and propose strategic improvements.
• Coordinate with head office on operational issues and initiatives.
• Ensure consistent customer service across branches.
• Support training programs and capability development.

Skills

Leadership

Coaching

Performance management

Team management

Education

Bachelor's degree in Business Administration, Finance, Management, or related field

Job description

HR Primo Management Services is seeking an Operations Manager to oversee and optimize the performance of multiple pawnshop branches across the Visayas region. You will ensure operational efficiency, regulatory compliance, and achievement of business targets while developing leadership capabilities among branch supervisors and staff.

You will mentor teams, enforce standards, and drive profitability through standardized field execution across geographically dispersed branches.