Visa Supervisor

HRTX; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

HRTX in Makati is seeking a Visa Supervisor to oversee daily visa processing operations, ensuring timely and accurate handling of applications while supporting team performance. The ideal candidate has a Bachelor's degree, supervisory experience, and strong knowledge of visa documentation. Responsibilities include supervising visa processing activities, handling various client applications, coordinating with embassies, and managing escalations. This role requires excellent communication and organizational skills.

Qualifications

• Bachelor's degree in any related field.
• Experience in visa processing, travel, or related industry.
• At least supervisory or senior-level experience is preferred.

Responsibilities

• Supervise day-to-day visa processing activities and ensure timely completion of applications.
• Handle visa applications for various client segments including seafarers, sub-agents, and walk-in clients.
• Assist in handling escalations, urgent requests, and priority cases.

Skills

Communication skills

Coordination skills

Organizational skills

Knowledge of visa documentation

Education

Bachelor's degree in any related field

Job description

Visa Supervisor

Location: Makati

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The Visa Supervisor is responsible for supervising daily visa processing operations, ensuring timely and accurate handling of applications while supporting team performance and client service. The role focuses on operational execution, team coordination, and handling escalations.

Key Responsibilities

• Supervise day-to-day visa processing activities and ensure timely completion of applications
• Handle visa applications for various client segments including seafarers, sub-agents, and walk-in clients
• Review documents and ensure completeness and accuracy based on embassy requirements
• Assist in handling escalations, urgent requests, and priority cases
• Support VIP client handling when needed
• Coordinate with embassies, agencies, and partners for updates and processing requirements
• Monitor team productivity and ensure adherence to service standards
• Provide guidance and support to visa processing staff

  Qualifications

  • Bachelor's degree in any related field
  • Experience in visa processing, travel, or related industry
  • At least supervisory or senior-level experience is preferred
  • Strong knowledge of visa documentation and processes
  • Good communication, coordination, and organizational skills
  • Ability to handle multiple applications and work under pressure
  • Experience handling maritime or travel agency accounts is an advantage