Visa Documentation Associate

Secure Visa Consulting, Inc.; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Secure Visa Consulting, Inc. is seeking a client services professional in Makati to manage large volumes of emails and virtual meetings with clients. You will retain clients, assess needs, and build strong relationships through proactive communication.

The role requires accurate information delivery using visa policies and CRM tools. The ideal candidate has excellent communication skills, is able to multi-task, and can handle complaints with timely, effective resolutions while maintaining

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Documentation Gathering, Review and Compliance of Visa Processing Documents.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Managelargeamounts of emails and client facing virtual meetings
• Retain clients and identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools and immigration/visa policies.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Skills

Email handling

Client service

CRM familiarity

Communication skills

Time management

Job description

Responsibilities

• Managelargeamounts of emails and client facing virtual meetings
• Retain clients and identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools and immigration/visa policies.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Skills

• Documentation Gathering, Review and Compliance of Visa Processing Documents
• Discuss about Visa Processing - Process and Strategic Activities
• Proven customer support experience or experience as a Client Service Representative
• Track record of excellent customer or client feedback and Client Documents prior Submission to Immigration
• Strong contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Follow Key Performance Indicators and Service Level Agreement (Discussed by Leads and Managers)