Visa Applications Support Specialist

VAS Global; Manila; On-site; PHP 240,000 - 320,000; Full time

Job summary

VAS Global Services is seeking Customer Service Officers for the Visa Application Centre (VAC) operations in Manila, Philippines. You will assist visa applicants throughout the process, ensuring accurate document handling, data entry, biometric enrollment, and adherence to VAS and Mission procedures.

Responsibilities include document submission, data entry, handling queries, and maintaining security standards.

Qualifications

• Must have a minimum of a high school diploma or equivalent; a graduate degree is preferred.
• 1–2 years of experience in customer service or a service-oriented industry is required.
• Strong communication and interpersonal skills with a customer-focused approach.
• Good proficiency in MS Office and typing; accurate data entry is essential.

Responsibilities

• Assist visa applicants with applications, document submission, and collection.
• Scrutinize documents for completeness and compliance with requirements.
• Handle applicant queries via face-to-face, email, and phone.
• Perform accurate data entry while maintaining data privacy and security.

Skills

Communication skills

Interpersonal skills

Customer service

Attention to detail

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Graduate degree preferred

Tools

MS Office

Typing

Job description

VAS Global Services is seeking Customer Service Officers for the Visa Application Centre (VAC) operations in Manila, Philippines. You will assist visa applicants throughout the process, ensuring accurate document handling, data entry, biometric enrollment, and adherence to VAS and Mission procedures.

Responsibilities include document submission, data entry, handling queries, and maintaining security standards.