Virtual Call Center Specialist – Remote Customer Care

BENCHSTONE ENTERPRISES INC; Cebu City; On-site; PHP 246,000 - 357,000; Full time

Job summary

BENCHSTONE ENTERPRISES INC. is seeking a Call Center Representative - Virtual Process in Cebu. The role handles customer interactions via our virtual process platform, delivering helpful support and effective resolutions.

This position operates as a full-time role based in Mactan, Lapu-Lapu City, Cebu. Ideal candidates bring prior call center or customer service experience, strong verbal and written communication, and a willingness to learn our systems and procedures.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service or call centre environment, preferably in a virtual or remote process setting.
• Excellent communication skills, both verbal and written.
• Strong listening and problem-solving abilities.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Provide accurate product/service information and guide customers to solutions.
• Document all interactions accurately in the CRM and ticketing systems.
• Achieve performance metrics including call handling time and first-contact resolution.
• Follow company protocols and quality standards.
• Identify opportunities to improve processes and customer service.
• Collaborate with team members and supervisors to meet goals.
• Maintain composure with difficult customers.

Skills

Customer service

Call center experience

Verbal communication

Written communication

CRM software

Multitasking

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

BENCHSTONE ENTERPRISES INC. is seeking a Call Center Representative - Virtual Process in Cebu. The role handles customer interactions via our virtual process platform, delivering helpful support and effective resolutions.

This position operates as a full-time role based in Mactan, Lapu-Lapu City, Cebu. Ideal candidates bring prior call center or customer service experience, strong verbal and written communication, and a willingness to learn our systems and procedures.