Virtual Banker I - Consumer Banking

Next Frontier Capital; Metro Manila; Remote; PHP 300,000 - 540,000; Full time

Job summary

JPMorganChase in Manila is seeking a Virtual Banker I to deliver exceptional phone-based client service. You will identify needs, provide product guidance, and connect customers with digital self-service options while adhering to risk and compliance requirements.

The role emphasizes listening, clear communication, accuracy, and collaboration within a supportive Consumer Banking team. Training and growth opportunities are provided.

Qualifications

• Customer-facing phone experience required or similar setting.
• Ability to learn products, services, and procedures quickly.
• Demonstrated ability to document interactions and outcomes.

Responsibilities

• Answer inbound calls with a welcoming, client-first approach.
• Identify client needs through active listening and thoughtful questions.
• Provide clear information on products, services and next steps.
• Resolve client issues following documented procedures and guidelines.
• Process service requests with accuracy and timeliness.
• Refer clients to specialists when appropriate.
• Educate clients on digital self-service options (mobile/online banking, ATMs).
• Document interactions and outcomes for follow-up and tracking.
• Meet individual and team performance targets for client experience and referrals.
• Stay updated on products, services, and required training.

Skills

Client service experience

Clear communication

Active listening

Questioning to assess needs

Attention to detail

Multitasking

Team collaboration

Risk & compliance adherence

Education

High school diploma or equivalent

College degree (preferred)

Job description

Be at the heart of delivering a welcoming, client-first experience. You will support clients through inbound calls, helping them solve issues and make informed banking decisions. You will build relationships through active listening, clear communication, and thoughtful guidance. This role offers opportunities to grow your consultative skills while working with a supportive team. Join JPMorganChase to help clients feel valued, understood, and confident in their financial journey.

As a Virtual Banker I in Consumer Banking, you provide exceptional service through inbound calls by identifying client needs, resolving issues, and delivering clear guidance. You build trust by creating a welcoming experience and communicating with professionalism and care. You connect clients to relevant products and services and refer clients to specialists when appropriate. You guide clients on using digital and self-service options to support convenience and confidence. You operate within established risk and compliance requirements while meeting service and performance expectations.

Job responsibilities

• Answer inbound calls and provide a welcoming, client-first experience.
• Identify client needs through active listening and thoughtful questions.
• Provide clear information and guidance on products, services, and next steps based on client needs.
• Resolve client issues accurately by following documented procedures and using sound judgment within established guidelines.
• Process service requests and transactions with attention to detail and timely follow-through.
• Refer clients to specialists when needs fall outside your scope or require deeper expertise.
• Educate clients on digital self-service options, including mobile and online banking and automated teller machines (ATMs).
• Document interactions and outcomes to support accurate tracking and follow-up.
• Meet individual and team performance expectations related to client experience, engagement, and referrals.
• Stay current on products, services, and required training to support consistent service delivery.

Required qualifications, capabilities and skills

• High school diploma, GED, or equivalent.
• Demonstrated client service experience in a phone-based or customer-facing role.
• Demonstrated ability to communicate clearly and professionally by phone and in writing.
• Demonstrated ability to ask effective questions and accurately assess client needs.
• Demonstrated ability to learn products, services, and procedures quickly and apply them consistently.
• Demonstrated attention to detail when processing requests and documenting outcomes.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to work collaboratively with a team to deliver consistent service outcomes.
• Ability to follow established risk, policy, and compliance requirements and complete required training.

Preferred qualifications, capabilities and skills

• College degree
• Experience in retail banking, financial services, or a consultative customer relationship role.
• Experience educating clients on digital banking tools and helping clients adopt self-service options.
• Experience meeting performance measures tied to client engagement, service quality, or referrals.
• Experience adhering to banking policies, procedures, and regulatory requirements.
• Experience supporting clients with more complex needs through referrals and coordinated handoffs.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Deliver exceptional phone-based service, resolve issues, and connect clients to products and digital banking tools.