Virtual Banker I: Client Care & Digital Banking

Next Frontier Capital; Metro Manila; Remote; PHP 300,000 - 540,000; Full time

Job summary

JPMorganChase in Manila is seeking a Virtual Banker I to deliver exceptional phone-based client service. You will identify needs, provide product guidance, and connect customers with digital self-service options while adhering to risk and compliance requirements.

The role emphasizes listening, clear communication, accuracy, and collaboration within a supportive Consumer Banking team. Training and growth opportunities are provided.

Qualifications

• Customer-facing phone experience required or similar setting.
• Ability to learn products, services, and procedures quickly.
• Demonstrated ability to document interactions and outcomes.

Responsibilities

• Answer inbound calls with a welcoming, client-first approach.
• Identify client needs through active listening and thoughtful questions.
• Provide clear information on products, services and next steps.
• Resolve client issues following documented procedures and guidelines.
• Process service requests with accuracy and timeliness.
• Refer clients to specialists when appropriate.
• Educate clients on digital self-service options (mobile/online banking, ATMs).
• Document interactions and outcomes for follow-up and tracking.
• Meet individual and team performance targets for client experience and referrals.
• Stay updated on products, services, and required training.

Skills

Client service experience

Clear communication

Active listening

Questioning to assess needs

Attention to detail

Multitasking

Team collaboration

Risk & compliance adherence

Education

High school diploma or equivalent

College degree (preferred)

Job description

JPMorganChase in Manila is seeking a Virtual Banker I to deliver exceptional phone-based client service. You will identify needs, provide product guidance, and connect customers with digital self-service options while adhering to risk and compliance requirements.

The role emphasizes listening, clear communication, accuracy, and collaboration within a supportive Consumer Banking team. Training and growth opportunities are provided.