VIP Relations & Operations Manager

Solaireresort; Parañaque; On-site; PHP 558,000 - 781,200; Full time

Job summary

Solaireresort is looking for a Manager for VIP Relations in Metro Manila, Philippines. This role involves leading shift operations for the VIP/Player Development team, ensuring all activities are compliant and audit-ready. The manager will supervise team operations, manage VIP interactions, and maintain financial controls. Candidates should have a relevant Bachelor's Degree and experience in VIP handling, ideally within the online gaming sector. Strong leadership and operational skills are essential.

Qualifications

• Minimum 3–5 years of experience in VIP handling within Online Gaming.
• At least 2-3 years in a supervisory or managerial capacity.
• Proven experience in team supervision and operations control.

Responsibilities

• Lead shift operations for the Online Gaming VIP team.
• Supervise team performance and ensure compliance.
• Manage VIP reservations and engagements.

Skills

Team supervision

Operations control

VIP customer management

Familiarity with CRM systems

Player analytics

Gaming operations knowledge

Education

Bachelor’s Degree in Business Administration

Job description

Solaireresort is looking for a Manager for VIP Relations in Metro Manila, Philippines. This role involves leading shift operations for the VIP/Player Development team, ensuring all activities are compliant and audit-ready. The manager will supervise team operations, manage VIP interactions, and maintain financial controls. Candidates should have a relevant Bachelor's Degree and experience in VIP handling, ideally within the online gaming sector. Strong leadership and operational skills are essential.