VIP Host

Bring It On; Mexico; On-site; MXN 688,231 - 1,032,346; Full time

Benefits offered by this job

Home office budget

Work from anywhere

No bullshit culture

Job summary

Bring It On is looking for a VIP Host to foster relationships with top players and enhance engagement across our games. The ideal candidate will have at least 2 years of relevant experience, strong analytical skills, and exceptional communication abilities.

With a flat structure and a focus on trust, the role allows for full ownership of the VIP experience. Benefits include a home office budget and flexibility to work from anywhere.

Qualifications

• 2 years of experience in VIP Hosts team, preferably in iGaming or mobile F2P games.
• Strong understanding of American culture.
• Comfortable working with data, KPIs, and spreadsheets.

Responsibilities

• Communicate daily with VIP players using multiple channels.
• Build personal relationships by understanding players' backgrounds and interests.
• Track product developments and relay new information to players.
• Analyze player behavior to identify patterns.
• Collect and communicate player feedback to the team.

Skills

Experience in VIP Hosting

Fluent American English

Proficiency in Excel and Google Sheets

Excellent communication skills

Analytical mindset

Creative and resourceful

Education

12 years of education

Job description

Bring It On creates games where players compete and earn - a model where a large portion of our players are actively earning through gameplay. Our VIP players are at the center of this ecosystem, and this role is about building relationships that drive long-term engagement and value.

The Culture

We operate with a high-trust, flat structure. Here, you won’t follow scripts or predefined playbooks - you’ll create them. You’ll have full ownership over the VIP experience and major impact as you interact with those special players.

You’ll join a team of seasoned, positive, and deeply engaged professionals. We move fast, value professional excellence, and expect you to bring that same drive to the team every day.

The Role

As our VIP Host, You will be responsible for building meaningful relationships with our top players, driving engagement, and turning interactions into measurable business impact.

Responsibilities

• Communicate with our VIPs on a daily basis, via In-game, iMessages, FB Messenger, email and phone calls
• Get to know our players on an intimate level, their backgrounds, favorite pets, sports teams, music bands, and hobbies
• Make your players feel valued, pampered, and eager to continue playing and engaging with our games
• Keep track of product development, new releases, and ongoing live operations (events) in the game - so you can relay that back to our players
• Get closely acquainted with our and competitor games, play them regularly to understand our players' experience
• Analyze players’ behavior to identify playing patterns. This entails going through analytical reports from multiple sources
• Empathetically listen to player challenges and solve discomforts in their experience
• Be the voice of our players - collect and communicate their feedback to other teammates

Requirements

• Relevant experience - 2 years as part of a VIP Hosts team - in iGaming, skill games or other RMG fields. Otherwise, 3 years of experience in mobile F2P games.
• Fluent American English, with strong understanding of American culture
• Proficiency in Excel and Google Sheets, and possession of analytical skills
• Excellent communication skills - warm, sharp, and highly personal
• Analytical mindset - comfortable working with data, KPIs, and spreadsheets
• Creative and resourceful - able to execute without relying on large support teams
• 12 years of education

Advantages

• BS or MS in a Business, or Marketing-centric field
• Previous experience as a VIP Host or Ambassador, Customer Service or Support Specialist, or a brand’s Community Manager
• Further language capabilities, like Chinese, Spanish, and others
• Attractive salary that meets your expectations
• Home office budget - craft a top-notch environment to create wonders from
• No physical office - work from anywhere you want to
• No bullshit - Bring your A-game, that’s it

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly - Apply now!