Vice President, Workforce Management - Manila, Philippines

Transcom Worldwide (Philippines), Inc.; Pasig; On-site; PHP 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Medical

Misc. allowance

Education support

Loans

Dental

Sports

Parking

Vision

Child Care Center

Scholarship Program

Retirement

Job summary

Transcom Worldwide (Philippines), Inc. in Manila seeks a strategic leader for Workforce Management at the executive level.

The role drives planning, forecasting, and scheduling for multiple contact centers, partnering with operations and finance to optimize staffing and service levels. You will lead a team of analysts, implement demand models, and champion workforce analytics across the organization, ensuring efficient staffing, cost controls and superior customer experience in a competitive

Job description

Vice President, Workforce Management - Manila, Philippines

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Facilities Management & Outsourced Services More than 10,000 employees

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Perks and benefits Medical Miscellaneous allowance Education support Loans Dental Sports (e.g. Gym) Parking Vision Child Care Center, Scholarship Program, Retirement