Vice President Operations (Settlements Background) - Collateral And Risk Manila

Hsbc; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

HSBC in Manila seeks a Vice President Operations with a settlements background in collateral and risk to lead daily operations, controls, and escalation for business and clients. The role focuses on risk mitigation, process improvements, and global alignment of dispute procedures.

The candidate will manage a team, ensure performance against PLA, and drive efficiency while upholding compliance with internal and external rules. Local vetting and urgent hiring considerations apply.

Qualifications

• Effective risk management for the Settlements and Reconciliations functions.
• Drive business initiatives and innovation to simplify processes while reducing risk exposure.
• Collaborate with upstream and downstream teams to navigate complex scenarios.
• Design and maintain efficient and effective controls that ensure timely and accurate outputs from the team.
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures.

Responsibilities

• Provide daily operations support to ensure controls are carried out, reducing operational losses and reputational risk.
• Act as primary contact for the business and clients for escalation issues.
• Ensure dispute processes are aligned globally to mitigate risk and improve efficiency.
• Deliver quality customer service and meet Performance Level Agreement targets.
• Lead a cohesive team consistent with Group and Company policies; guide and support team members as a process specialist.
• Monitor team performance, productivity and quality within agreed timescales and procedures.
• Develop realistic strategies and action plans to address identified issues.

Skills

Risk management

Process improvement

Stakeholder collaboration

Communication

Root cause analysis

Compliance awareness

Job description

Vice President Operations (SETTLEMENTS BACKGROUND) - Collateral and Risk Manila

Company : Hsbc Job Type : Full Time Quezon City, Philippines

Job Description - Vice President Operations (SETTLEMENTS BACKGROUND) - Collateral and Risk Manila

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President Operations (SETTLEMENTS BACKGROUND) - Collateral and Risk Manila.

• Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
• Primary contact for the business and clients for escalation issues
• To ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.
• Provides quality customer service and ensures achievement of Performance Level Agreement (PLA)
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
• Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
• Monitor team’s performance. Productivity and quality of work are monitored and achieved. Work is organized and completed within agreed timescales, in accordance with procedures.
• Develop realistic and achievable strategies and action plans to address

Job Requirements

• Effective risk management for the Settlements and Reconciliations functions
• Drive business initiatives and innovation to simplify processes while reducing risk exposure
• Collaborate with upstream and downstream teams to navigate complex scenarios
• Design and maintain efficient and effective controls that ensure timely and accurate outputs from the team
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved
• Excellent business communication, both written and oral
• Produce appropriate root cause analysis & follow through to eradicate thematic causes
• Ensure full understanding of the products supported by the Clearing and Collateral business

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.