Manager Operations

HSBC; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

HSBC in the Philippines is seeking an experienced Manager Collateral Services to lead the collateral dispute and reconciliation function. You will coordinate with front office, risk and operations, and guide a team in a fast-paced environment.

The role requires strong knowledge of financial products, ISDA/CSA basics, and the ability to manage operational risk. Immediate right to work locally is preferred and relocation is not required.

Qualifications

• Supports Collateral Dispute and Portfolio Reconciliation function.
• Builds relationships with Business Partners across all business areas.
• Works with AVP/VP to ensure BAU functions per PLA.
• Shares knowledge with staff continually.
• Good understanding of financial products including equity/fixed income OTC derivatives; ISDA/CSA knowledge is a bonus.
• Continually reassesses operational risks in changing conditions.

Responsibilities

• Review margin call disputes and reconciliation breaks to high standards.
• Escalate timely to operations management, front office and risk teams.
• Provide leadership and customer service per Group policies and values.
• Monitor team performance; ensure productivity and quality within timelines.
• Develop actionable strategies to address performance gaps and staffing needs.
• Address issues with line management to prevent recurrence.

Skills

Collateral management

Team leadership

Risk awareness

Financial products knowledge

Job description

Some Careers Shine Brighter Than Others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager Collateral Services.

Job Responsibilities

• Ensure margin call disputes and portfolio reconciliation breaks above investigation threshold levels are reviewed and analysed to a high standard
• Ensure timely escalations are made to operations management, front office and risk management teams
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
• Monitor team’s performance. Productivity and quality of work are monitored and achieved. Work is organized and completed within agreed timescales, in accordance with procedures.
• Develop realistic and achievable strategies and action plans to address performance gaps, training, and staffing/coverage requirements.
• Be aware of issues within teams. All issues / problems are fully analysed and resolved or escalated in appropriate and timely manner. Appropriate action is taken to prevent recurrence.
• Maintain equipment, systems, and general work environment in good condition.
• Identify ways for improving service / adding value / reducing costs in line with business goals.

Job Requirements

• The role holder will support the Collateral Dispute and Portfolio Reconciliation function
• The jobholder will also be required to build relationship with Business Partners across all business areas.
• Jobholder will also be required to work closely with Assistant Vice President/ Vice President in the team to ensure all BAU functions are carried out in accordance to the agreed PLA.
• Jobholder is also required to share knowledge with all staff constantly.
• Good understanding of financial products, including equity/fixed income OTC derivative, FX products and basic knowledge of ISDA/CSA is a bonus
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You’ll achieve more when you join HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.