Veterinary Assistant/Receptionist

National Veterinary Associates; Aurora; On-site; PHP 167,000 - 257,000; Full time

Job summary

National Veterinary Associates is seeking a dedicated Veterinary Assistant / Receptionist to join our clinic in a dual-support role, welcoming clients and providing hands-on clinical and administrative assistance to veterinarians and technicians.

Responsibilities include assisting with patient restraint during exams, blood draws, and X-rays; keeping the reception and exam areas clean and low-stress; greeting clients, handling calls and emails; scheduling appointments and reminders; updating

Qualifications

• High school diploma required; completion of a Veterinary Assistant or Medical Office Assistant program is a strong asset.
• Previous front-desk, customer service, or animal handling experience.
• Compassionate, patient, and clear communication style.

Responsibilities

• Clinical support: Assist staff with patient restraint during exams, blood draws, and X-rays.
• Facility maintenance: Keep reception area and exam rooms clean and low-stress for animals.
• Client service: Greet clients, answer calls, and manage clinic emails.
• Scheduling: Book appointments, coordinate follow-ups, and reminder calls for vaccinations.
• Administrative tasks: Update patient records, process payments, and manage invoices.

Skills

Front-desk experience

Animal handling

Customer service

Education

High school diploma

Veterinary Assistant program

Job description

We are looking for a dedicated and energetic Veterinary Assistant / Receptionist to join our team. In this dual-support role, you will act as the welcoming face of our clinic while providing hands‑on clinical and administrative assistance to our veterinarians and technicians.

Key Responsibilities

• Clinical Support: Assist veterinary staff with patient restraint during examinations, blood draws, and X-rays.
• Facility Maintenance: Keep the reception area, exam rooms, and common spaces clean, tidy, and low‑stress for animals.
• Client Service: Greet pet parents and patients warmly, answer multi‑line phone calls, and manage clinic emails.
• Scheduling: Book appointments, coordinate follow‑ups, and make reminder calls for vaccinations.
• Administrative Tasks: Update patient records, process financial transactions, handle billing, and manage invoices.

Qualifications & Skills

• High school diploma required; completion of a Veterinary Assistant or Medical Office Assistant program is a strong asset.
• Previous front‑desk, customer service, or animal handling experience.
• Compassionate, patient, and clear communication style.

Basic computer literacy and familiarity with veterinary practice software.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

At NVA Canada, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers sites: careers.nvacanada.ca
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA Canada!

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.