Vehicle Technology Support Engineer - AI-Driven SaaS

AMCS Group; Cebu City; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage (Day 1)

25 annual leave days

Shuttle service

Free onsite meals

Learning opportunities

Global collaboration

Sustainable technology impact

Job summary

AMCS Group is seeking a Software Support Engineer – Vehicle Technology to join the Global Customer Support Team. You will provide technical support for in-cab devices, on-vehicle hardware, mobile apps, and the supporting servers, helping to resolve software and hardware questions and incidents.

You will work with a strong customer-service mindset, assess and monitor support requests, and communicate effectively with stakeholders.

Qualifications

• A degree in Business Information Systems, Computer Science, Business Analytics, Information Technology, or a related discipline, or equivalent relevant experience.
• Excellent written and spoken English, with clear communication to customers and stakeholders.
• Strong analytical and critical-thinking skills for problem-solving.
• Confidence working with logs and diagnostic data to identify patterns.
• Hands-on experience troubleshooting hardware, devices, and peripherals.
• Experience deploying Android applications on devices.
• Working knowledge of servers and networking (Windows/Linux).
• Basic SQL skills for queries and investigations.
• Proficiency in MS Office (Word, Excel).
• Ability to manage multiple cases and work in a global team.

Responsibilities

• Manage assigned cases in line with service standards and targets.
• Engage with customers to gather information for incidents.
• Troubleshoot hardware and in-cab devices with partners to diagnose faults.
• Deploy and troubleshoot Android apps on devices using Mobi and APKs.
• Use Mobi to manage customer devices and remote troubleshooting.
• Monitor servers and services behind vehicle technology solutions and escalate issues.
• Analyze customer operations to identify hardware and software issues.
• Use diagnostic tools and logs for root-cause analysis.
• Document issue history, steps, conclusions, and resolution clearly.
• Explain conclusions to customers and internal teams.
• Collaborate with Product, Development, and Hardware teams to report defects and improvements.
• Validate resolved issues.

Skills

English proficiency

Analytical thinking

Log analysis

Hardware troubleshooting

Android app deployment

SQL basics

Windows/Linux servers

Excel skills

Time management

Education

Bachelor's degree or equivalent

Tools

Mobi MDM

Salesforce

Azure

Job description

AMCS Group is seeking a Software Support Engineer – Vehicle Technology to join the Global Customer Support Team. You will provide technical support for in-cab devices, on-vehicle hardware, mobile apps, and the supporting servers, helping to resolve software and hardware questions and incidents.

You will work with a strong customer-service mindset, assess and monitor support requests, and communicate effectively with stakeholders.