USRN Assistant Manager - For Internal Hiring

Helpjuice; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Helpjuice is seeking a USRN Assistant Manager to coordinate Medical Management operations, lead a team of nurses and allied healthcare professionals, and drive key program initiatives. This role requires a BA/BS and 4 years in a call center environment, with responsibilities spanning staffing, scheduling, and performance management.

The successful candidate will act as a liaison between internal and external groups, contribute to policy inputs, and ensure service metrics are met through

Qualifications

• BA/BS degree required; 4 years of related experience in a call center environment.
• Ability to hire, train, coach, counsel, and evaluate performance of direct reports.
• Experience coordinating staffing and scheduling.
• Experience driving operational improvements and meeting service metrics.

Responsibilities

• Serve as operations point of contact for Medical Management day-to-day operations.
• Facilitate issue resolution and meet goals/targets.
• Act as liaison for internal and external groups for program initiatives.
• Help create, launch and drive critical account initiatives.
• Provide inputs to policies and processes impacting operations.
• Manage a team of nurses and allied healthcare professionals to meet goals.
• Coordinate staffing and scheduling; manage leaves and attrition.
• Arrange schedules to meet service metrics and forecast spikes.
• Prepare reports.

Education

BA/BS degree

Job description

Position Title:

USRN Assistant Manager - For Internal Hiring

Job Description:

Responsible for serving as the operations point of contact for Medical Management day to day operations, including but not limited to, facilitating issue resolution, meeting goals and targets.

Primary duties may include, but are not limited to:

• Acts as a liaison for both internal and external groups for program initiatives.
• Help create, launch and drive critical account initiatives and programs.
• Provides inputs to policies and processes impacting the operations.
• Manages a team of nurses and allied Healthcare professionals in the optimal execution of operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly and monthly basis.
• Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences and attrition.
• Arranges schedules to meet the service metrics by efficiently handling the forecast and / or spikes in call.
• Prepares reports.

Hires, trains, coaches, counsels, and evaluates performance of direct reports. Requires a BA/BS degree; 4 years of related experience in a call center environment; or any combination of education and experience, which would provide an equivalent background.