US Disability Claims Associate

Sutherland; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Vision, dental, and health benefits

Flexible scheduling

Performance incentives

Job summary

Sutherland is seeking a Disability Claims Associate to review and verify disability claims, ensuring documentation aligns with policy requirements in a fast-paced environment. You will input information accurately into our claims system and assess file completeness while maintaining regulatory compliance.

The role requires at least 1 year of voice claims experience, strong English communication, and a high school diploma.

Qualifications

• At least 1 year experience handling voice customer service Disability Claims.
• Strong English communication skills.
• At least HS Graduate (old or new curriculum).
• Handled claims inquiries from direct claimants, HR and alike.
• Good understanding of medical terminologies and insurance policies.

Responsibilities

• Review and verify claims documentation for alignment with applicable policy.
• Input claim information accurately into the claims management system.
• Assess claim file completeness against policy requirements.
• Ensure compliance with laws, policies, and regulations.
• Provide administrative support with department documents.

Skills

Disability claims handling

English communication

Customer service experience

Education

HS graduate

Job description

Join us as a Disability Claims Associate for one of America's largest Insurance companies!

• Review and verify the claims documentation, including medical records, claim forms, and supporting paperwork are aligned with the applicable and appropriate claim
• Input claim information accurately into the claims management system, ensuring all details are captured for proper claims processing
• Assess the completeness of the claim files against policy requirements
• Ensure compliance with all relevant laws, policies, and regulations concerning disability claims and sensitive personal information
• Provide administrative support with documents as required by the claims department

Key strengths for this role:

• At least 1 year experience handling voice customer service Disability Claims
• With good to excellent English communication skills
• At least HS Graduate (old or new curriculum)
• Handled claims inquiries from direct claimants, HR and alike
• Has good understanding on medical terminologies and insurance policies

The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Be part of one of the largest, independent process transformation companies in the world and serve marquee clients in major industry verticals
• Paid training
• Paid time off
• Vision, dental, and health benefits
• Flexible scheduling based on program needs
• Performance incentives on selected programs

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.