US Disability Claims Associate | Insurance | BPO | Taguig

Sutherland; Taguig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

World-class virtual support

Career development & advancement

Job summary

Sutherland is seeking a claims associate in Taguig, Philippines to review and verify disability claims documentation, ensuring accuracy in the claims system and alignment with policy requirements.

The role involves assessing file completeness, maintaining compliance with laws and privacy rules, and providing administrative support to the claims team. Candidates should have at least 1 year of disability claims voice experience, strong English communication, and a high school diploma.

Qualifications

• Minimum 1 year experience handling voice disability claims
• Excellent English communication
• HS graduate (old or new curriculum)
• Experience handling inquiries from direct claimants, HR and alike
• Good understanding of medical terminologies and insurance policies

Responsibilities

• Review and verify the claims documentation for alignment with policy requirements
• Input claim information accurately into the claims management system
• Assess the completeness of claim files against policy requirements
• Ensure compliance with relevant laws and regulations concerning disability claims and sensitive information
• Provide administrative support to the claims department

Skills

Voice customer service

English communication

Disability claims

Claims inquiries handling

Medical terminology

Insurance policies

Education

HS graduate

Job description

Your day-to-day:

• Review and verify the claims documentation, including medical records, claim forms, and supporting paperwork are aligned with the applicable and appropriate claim

• Input claim information accurately into the claims management system, ensuring all details are captured for proper claims processing

• Assess the completeness of the claim files against policy requirements

• Ensure compliance with all relevant laws, policies, and regulations concerning disability claims and sensitive personal information

• Provide administrative support with documents as required by the claims department

Key strengths for this role:

• At least 1 year experience handling voice customer service Disability Claims

• With good to excellent English communication skills

• At least HS Graduate (old or new curriculum)

• Handled claims inquiries from direct claimants, HR and alike

• Has good understanding on medical terminologies and insurance policies

The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training

• Paid time off

• Vision, dental, and health benefits

• HMO + Dependent

• Flexible scheduling based on program needs

• Performance incentives on selected programs

• World-class virtual support

• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.