Unified Support Platform Product Lead

Ernst & Young Advisory Services Sdn Bhd; Taguig; On-site; PHP 1,800,000 - 2,200,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd, Taguig, Philippines, invites a seasoned Product Owner/Delivery lead to drive cross-platform integrations across Unified Support Services. You will own the product backlog, define integration requirements, and partner with architecture, engineering, and vendors to ensure scalable, value-driven outcomes.

You’ll lead end-to-end integration across Genesys, Qualtrics, ServiceNow ITSM, and other tools, while driving AI-enabled knowledge and customer-centric

Qualifications

• Proven experience as a Product Owner or similar role in product management.
• Proven experience leading complex integrations across Service Desk, Voice, Experience Management, and AI platforms.
• Familiarity with Agile practices, Lean thinking, and new product development methodologies.
• Strong leadership and decision-making skills.
• Own the product roadmap and ensure aligns to business requirements.

Responsibilities

• Define and communicate the product vision and strategy to all stakeholders.
• Manage and prioritize the product backlog to maximize business value.
• Collaborate with stakeholders to gather and refine product requirements.
• Serve as the primary point of contact for the development team and backlog items.
• Own the end-to-end integration strategy across Unified Support Services tools.
• Analyze customer feedback and usage metrics to inform product refinements.
• Partner with architecture, engineering, and vendor teams for scalable integrations.
• Drive federated knowledge integration across ServiceNow and related sources.
• Define AI-ready knowledge standards for copilots and agents.

Skills

Product ownership

Integrations

Agile practices

Leadership

Roadmap ownership

Communication

Cross-functional teamwork

Customer-centric

Process improvement

Engineering collaboration

Data analysis

Stakeholder management

ITIL knowledge

Tools

Genesys

Qualtrics

ServiceNow ITSM/VA

Microsoft Copilot

Nexthink

Job description

Ernst & Young Advisory Services Sdn Bhd, Taguig, Philippines, invites a seasoned Product Owner/Delivery lead to drive cross-platform integrations across Unified Support Services. You will own the product backlog, define integration requirements, and partner with architecture, engineering, and vendors to ensure scalable, value-driven outcomes.

You’ll lead end-to-end integration across Genesys, Qualtrics, ServiceNow ITSM, and other tools, while driving AI-enabled knowledge and customer-centric