Underwriter - Consultant | Fixed Dayshift and Weekends Off | Onsite

zigzag; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

ZigZag is looking for an Underwriter to join our team in the Philippines. You will provide operational and administrative support to the Credit Risk and Underwriting functions, assisting with merchant and customer applications and ensuring enquiries are handled efficiently.

This role requires meticulous data handling, strong communication, and the ability to manage multiple tasks in line with SLAs. You will collaborate with brokers, customers, and internal teams to uphold accuracy and service

Qualifications

• Excellent data entry accuracy and attention to detail.
• Strong written and verbal communication.
• Experience with financial services operations preferred.

Responsibilities

• Assist with processing and review of merchant and customer applications for underwriting.
• Capture, verify, and maintain accurate applicant information and documentation.
• Conduct credit bureau checks and data verification tasks as required by underwriting.
• Assist with preparation of application summaries, offers, and re-advance documentation.
• Ensure all applications and supporting documents are processed accurately and in line with internal policies and SLAs.
• Perform administrative and operational tasks to support daily business operations.
• Handle workflow management, document processing, and application tracking.
• Respond to merchant enquiries relating to Credit Risk and Underwriting.

Skills

Attention to detail

Data entry

Written and verbal communication

Administrative skills

Multitasking

Customer/stakeholder interaction

Tools

Odyssey system

CRM / loan management systems

Job description

ZigZag is looking for an Underwriter to join our team!

About the Role

You will provide operational and administrative support to the Credit Risk and Underwriting functions of the organization. The role primarily focuses on assisting with the processing of merchant and customer applications, supporting internal teams, and ensuring applications and enquiries are handled efficiently and accurately. You will work closely with internal stakeholders, brokers, and customers to support the application process and respond to general enquiries related to our products. The role requires strong attention to detail, effective communication skills, and the ability tomanage administrative and operational tasks in line with our internal policies and Service Level Agreements (SLAs).

Key Responsibilities Credit & Application Processing Support

• Support the credit underwriting team by assisting with the processing and review of merchant and customer applications.
• Capture, verify, and maintain accurate applicant information and documentation required for underwriting assessments.
• Conduct credit bureau checks and data verification tasks as required by the underwriting team.
• Assist with the preparation of application summaries, offers, and re-advance documentation.
• Ensure all applications and supporting documents are processed accurately and in accordance with internal policies and procedures.

Operations & Administrative Support

• Perform administrative and operational tasks to support daily business operations.
• Ensure operational processes adhere to Service Level Agreements (SLAs) and internal turnaround time requirements.
• Conduct data entry and system updates, including processing entries in internal systems such as Odyssey.
• Support the operational team with workflow management, document processing, and application tracking.
• Assist with handling merchant enquiries relating to the Credit Risk and Underwriting team.

Required Skills

• Strong attention to detail and accuracy in data processing.
• Good written and verbal communication skills.
• Strong administrative and data entry capabilities.
• Ability to manage multiple tasks and meet deadlines in a structured operational environment.
• Professional approach to customer and stakeholder interactions.

Preferred Experience

• Demonstrated sense of ownership and accountability in managing tasks and responsibilities.
• Self-starter mindset, with the ability to work independently and proactively identify and resolve issues.
• Experience in financial services operations, lending operations, or credit administration.
• Familiarity with credit bureau checks or lending processes.
• Experience supporting broker, merchant, or financial product applications.
• Experience working with CRM or loan management systems.

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.