UKG Pro Workforce Management

Accenture in the Philippines; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Accenture in the Philippines is seeking an AI-enabled UKG Pro Scheduling and Forecasting Consultant to implement and optimize forecasting and scheduling modules. You will design configurations, validate data flows, and engage HR, Operations, and IT to ensure alignment with business goals.

The role emphasizes workshops, KPI monitoring, and AI/ML-driven improvements for accurate labor planning and cost efficiency.

Qualifications

• 3–7 years of experience in Workforce Management solutions.
• Hands-on UKG Pro Forecasting and Scheduling configuration.
• Understanding of labor standards and compliance.
• Proficiency in data analysis and forecasting methodologies.
• Excellent communication and stakeholder management skills.

Responsibilities

• Conduct workshops to gather forecasting and scheduling requirements.
• Configure UKG Pro Forecasting models and Scheduling rules.
• Collaborate with integration teams for data flows and validation.
• Develop test plans and support go-live activities.
• Partner with HR, Operations, and IT for end-to-end alignment.
• Monitor KPIs and explore AI/ML enhancements.
• Implement automated workflows for schedules and data checks.

Skills

Forecasting

Scheduling

Data analysis

Communication

Stakeholder management

AI/ML awareness

Job description

Job Description:

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant

Role Overview

The UKG Pro Scheduling and Forecasting Consultant is responsible for implementing and optimizing UKG Pro Workforce Management solutions, focusing on Forecasting and Scheduling modules.

This role ensures accurate labor demand predictions and efficient staff scheduling to meet service levels, compliance, and cost objectives.

Key Responsibilities

Solution Design & Configuration

• Conduct workshops to gather requirements for forecasting and scheduling.
• Configure UKG Pro WFM Forecasting models (drivers, calendars, seasonality) and Scheduling rules (coverage, shift patterns, compliance).
• Align forecasting outputs with scheduling constraints for optimal labor plans.

Data Integration & Validation

• Collaborate with integration teams to establish secure data flows (POS, traffic, call volumes).
• Validate historical data and maintain data quality for accurate forecasting and scheduling.

Testing & Deployment

• Develop and execute test plans (unit, SIT, UAT) for both modules.
• Support cutover and hypercare activities post go-live.

Stakeholder Engagement

• Partner with HR, Operations, and IT teams to ensure end-to-end solution alignment.
• Deliver training and documentation for schedulers, planners, and administrators.

Continuous Improvement

• Monitor KPIs such as forecast accuracy (MAPE), schedule adherence, and labor cost efficiency.
• Recommend enhancements leveraging AI/ML for predictive accuracy and automated scheduling.

AI Enablement & Automation

• Use AI models for demand forecasting and optimization.
• Implement automated workflows for schedule generation, data validation, and compliance checks.

Requirements:

• 3–7 years of experience in Workforce Management solutions, with hands-on UKG Pro Forecasting and Scheduling configuration.
• Strong understanding of labor standards, compliance, and predictive scheduling.
• Proficiency in data analysis and forecasting methodologies.
• Excellent communication and stakeholder management skills.