UKG Pro Workforce Management

Accenture Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture Inc. seeks a UKG Pro Scheduling and Forecasting Consultant to implement and optimize UKG Pro Workforce Management, focusing on forecasting and scheduling modules.

You will design configurations, validate data, and collaborate with HR, Operations and IT to drive AI-enabled improvements for accuracy, efficiency and cost objectives.

Qualifications

• 3–7 years of experience in Workforce Management solutions.
• Hands-on UKG Pro Forecasting and Scheduling configuration.
• Strong understanding of labor standards, compliance, and predictive scheduling.
• Proficiency in data analysis and forecasting methodologies.
• Excellent communication and stakeholder management skills.
• Minimum 2 year(s) of experience is required.

Responsibilities

• Conduct workshops to gather forecasting and scheduling requirements.
• Configure UKG Pro WFM Forecasting models (drivers, calendars, seasonality) and Scheduling rules.
• Validate data quality and establish secure data flows (POS, traffic, call volumes).
• Develop and execute test plans (unit, SIT, UAT) and support go-live activities.
• Partner with HR, Operations, and IT to ensure end-to-end solution alignment.
• Monitor KPIs such as forecast accuracy and schedule adherence.
• Recommend AI/ML enhancements for predictive scheduling and automation.

Skills

UKG Pro

Forecasting & Scheduling

Labor standards

Data analysis

Forecasting methodologies

Stakeholder management

Experience: 3–7 years

Experience: 2+ years

Job description

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant

Role Overview

The UKG Pro Scheduling and Forecasting Consultant is responsible for implementing and optimizing UKG Pro Workforce Management solutions, focusing on Forecasting and Scheduling modules. This role ensures accurate labor demand predictions and efficient staff scheduling to meet service levels, compliance, and cost objectives.

Key Responsibilities

Solution Design & Configuration

• Conduct workshops to gather requirements for forecasting and scheduling.
• Configure UKG Pro WFM Forecasting models (drivers, calendars, seasonality) and Scheduling rules (coverage, shift patterns, compliance).
• Align forecasting outputs with scheduling constraints for optimal labor plans.

Data Integration & Validation

• Collaborate with integration teams to establish secure data flows (POS, traffic, call volumes).
• Validate historical data and maintain data quality for accurate forecasting and scheduling.

Testing & Deployment

• Develop and execute test plans (unit, SIT, UAT) for both modules.
• Support cutover and hypercare activities post go-live.

Stakeholder Engagement

• Partner with HR, Operations, and IT teams to ensure end-to-end solution alignment.
• Deliver training and documentation for schedulers, planners, and administrators.

Continuous Improvement

• Monitor KPIs such as forecast accuracy (MAPE), schedule adherence, and labor cost efficiency.
• Recommend enhancements leveraging AI/ML for predictive accuracy and automated scheduling.

AI Enablement & Automation

• Use AI models for demand forecasting and optimization.
• Implement automated workflows for schedule generation, data validation, and compliance checks.

Priority Skill

UKG Pro

• 3–7 years of experience in Workforce Management solutions, with hands-on UKG Pro Forecasting and Scheduling configuration.
• Strong understanding of labor standards, compliance, and predictive scheduling.
• Proficiency in data analysis and forecasting methodologies.
• Excellent communication and stakeholder management skills.
• Minimum 2 year(s) of experience is required

NOTE: Open demands are subject to change.