UK Financial Customer Service

Gratitude Philippines; Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

100% onsite

Shifting schedule

ASAP start

Job summary

Gratitude Philippines is seeking an experienced MIS Executive to support reporting, data management, and operational performance in a BPO contact center. The role emphasizes Excel mastery and creating dashboards to drive data-driven decisions.

The ideal candidate has 2–4 years of MIS/reporting experience, 2+ years in contact center/WFM contexts, and a keen eye for data accuracy. Work is 100% onsite at Eton Centris, with a shifting schedule and ASAP start.

Qualifications

• 2–4 years of reporting/MIS experience in a BPO environment.
• - At least 2 years of experience supporting contact center or WFM operations.
• - Strong proficiency in Microsoft Excel and experience creating reports and dashboards.
• - Knowledge of contact center and WFM metrics is preferred.
• - Strong analytical, problem-solving, and data interpretation skills.

Responsibilities

• Prepare and maintain accurate MIS reports, dashboards, and operational reports.

Skills

Excel proficiency

Dashboarding

Reporting

WFM knowledge

Education

Bachelor's degree in Statistics

Bachelor's degree in Mathematics

Engineering

Business Administration

Information Technology

Computer Science

Tools

Microsoft Excel

Job description

Work Setup: 100% Onsite | Eton Centris, Quezon City
Shift: Shifting
Salary: Up to 20% hike from last drawn salary + ₱2,400 allowance, depending on experience
Start Date: ASAP

Job Overview

We are looking for an experienced MIS Executive to support reporting, data management, and operational performance within a BPO contact center environment. The ideal candidate will have strong Excel and dashboarding skills, along with experience supporting contact center or Workforce Management (WFM) operations.

Key Responsibilities

• Prepare and maintain accurate MIS reports, dashboards, and operational reports.

• Analyze operational data and provide insights to support business and performance decisions.

• Develop and maintain Excel-based reports and dashboards.

• Support reporting requirements for contact center and WFM operations.

• Track and report key operational and workforce metrics.

• Ensure timely and accurate delivery of daily, weekly, and monthly reports.

• Identify data trends, discrepancies, and reporting issues and provide appropriate recommendations.

• Collaborate with operations and WFM teams to address reporting requirements and improve data visibility.

Qualifications

• Bachelor's degree in any of the following or a related field:

  • Statistics

  • Mathematics

  • Engineering

  • Business Administration

  • Information Technology

  • Computer Science

• 2–4 years of reporting/MIS experience in a BPO environment.

• At least 2 years of experience supporting contact center or WFM operations.

• Strong proficiency in Microsoft Excel and experience creating reports and dashboards.

• Knowledge of contact center and WFM metrics is preferred.

• Strong analytical, problem-solving, and data interpretation skills.

• Excellent attention to detail and ability to deliver accurate reports within deadlines.

Eligibility

• Must be willing to work 100% onsite at Eton Centris, Quezon City.

• Must be amenable to a shifting schedule.

• Must be available to start ASAP.

• Open to candidates with relevant BPO MIS, reporting, contact center, or WFM experience.