MIS Analyst: WFM & Reporting (Onsite)

Gratitude Philippines; Manila; On-site; PHP 391,000 - 558,000; Full time

Job summary

Gratitude Philippines is seeking an MIS Executive for a 100% onsite role in Eton Centris, Quezon City. The position focuses on MIS reporting for UK Financial Customer Service and requires 2–4 years in a BPO environment with WFM exposure. Excel-based dashboards and strong metrics knowledge are essential.

Work is on-site with shifting shifts; immediate join date is ASAP. Salary hikes up to last drawn + 2400 allowance will depend on experience.

Qualifications

• 2–4 years of reporting / MIS experience in a BPO environment.
• At least 2 years supporting contact center or WFM operations.
• Experience with Excel-based reporting and dashboard creation.
• Knowledge of contact center / WFM metrics preferred.

Skills

MIS reporting experience

BPO experience

WFM knowledge

Excel reporting

Education

Statistics

Mathematics

Engineering

Business Administration

Information Technology

Computer Science

Tools

Excel

Job description

Gratitude Philippines is seeking an MIS Executive for a 100% onsite role in Eton Centris, Quezon City. The position focuses on MIS reporting for UK Financial Customer Service and requires 2–4 years in a BPO environment with WFM exposure. Excel-based dashboards and strong metrics knowledge are essential.

Work is on-site with shifting shifts; immediate join date is ASAP. Salary hikes up to last drawn + 2400 allowance will depend on experience.