TTEC Lipa | Financial Blended Chat | Earn up to ₱26K Package | Work Onsite

TTEC; Tangob; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Lipa, Philippines is hiring a Chat Customer Service Representative to resolve customer issues via chat, text, email and social media. You’ll connect with customers using written communication to provide peace of mind and exceptional service.

Two years of college or equivalent and at least 6 months customer service experience are required. You’ll join a global, inclusive team with strong career development and a benefits package.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or background in lending/financial services.
• Recognize, apply and explain product or service knowledge.
• Strong written communication skills.

Responsibilities

• Resolve customer issues via chat, text, email, social media and other nonverbal platforms.
• Answer incoming communications from customers and resolve issues using written communication only.

Skills

Customer service

Written communication

Product knowledge

Computer literacy

Education

Two years college or equivalent

Tools

General computer software

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Lipa, Monday to Friday from 10am to 3pm at Level 2 of Robinsons Place Lipa, Mataas na Lupa.

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• Completed 2 years in college or equivalent
• At least 6 months customer service experience or with background in lending and financial services
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.