TTEC Lipa | Financial Campaign - Blended Chat | Earn up to ₱26K | Work Onsite

TTEC; Tangob; Vor Ort; PHP 201.000 - 357.000; Vollzeit

Benefits dieser Stelle

PTO

Tuition reimbursement

Health and wellness incentives

Inclusive culture

Zusammenfassung

TTEC in Lipa, Philippines is seeking a Chat Customer Service Representative to handle customer inquiries via chat and other non-verbal channels onsite. You’ll resolve issues, provide product guidance, and aim for an exceptional customer experience.

You should have completed two years of college or equivalent, and at least six months of customer service experience, including lending/financial services, plus basic computer skills.

Qualifikationen

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Aufgaben

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Kenntnisse

Customer service experience

Product knowledge

Computer literacy

Ausbildung

Two years of college or equivalent

Jobbeschreibung

Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• Completed 2 years in college or equivalent
• At least 6 months customer service experience or with background in lending and financial services
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.