Join TTEC Lipa! Financial Blended Chat | Up to ₱26K Pay Package | Onsite

TTEC; Tangob; On-site; PHP 223,000 - 335,000; Full time

Job summary

TTEC is hiring a Chat Customer Service Representative to be onsite in Lipa, Philippines. You will address customer inquiries via chat, text, email, social media, and direct messaging, delivering empathetic, timely support to turn everyday interactions into positive outcomes.

Join a team celebrated with a Great Place to Work certification in the Philippines. A successful candidate has completed two years of college and at least six months of customer service experience, with computer literacy and

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or background in lending/financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.
• Provide compassionate guidance to improve the customer experience.

Skills

Customer service

Written communication

Computer experience

Product knowledge

Education

2 years college or equivalent

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Lipa, Monday to Friday from 10am to 3pm at Level 2 of Robinsons Place Lipa, Mataas na Lupa.

What You'll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers

• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• Completed 2 years in college or equivalent

• At least 6 months customer service experience or with background in lending and financial services

• Recognize, apply and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information