TTEC Lipa | Financial Chat Customer Service Agent | Up to ₱26K | Work Onsite

TTEC; Tangob; On-site; PHP 234,000 - 357,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in the Philippines is seeking a Chat Customer Service Representative to be based onsite in Lipa. You’ll handle customer interactions via chat, text, email, and social channels, delivering quick responses and a positive experience.

Join a company focused on a Great Place to Work culture with career development, inclusive values, and a benefits package that may include PTO, tuition reimbursement, and wellness incentives.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Respond to incoming communications from customers via chat.
• Resolve customer issues using written communication only.
• Provide compassionate, product-informed guidance to enhance the customer experience.

Skills

Customer service

Written communication

Product knowledge

Computer literacy

Education

2 years of college or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• Completed 2 years in college or equivalent
• At least 6 months customer service experience or with background in lending and financial services
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.