Trust.Senior Business Analyst

CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ; Makati; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

Citco is seeking a Senior Business Analyst in Manila to gather and document business requirements, analyze systems, and drive IT-enabled initiatives within the Citco Corporate Solutions division. You will partner with PMO and project teams to ensure proper scoping, testing, and successful deployment of solutions.

The role combines technical and business responsibilities, requiring experience in financial services environments, strong MS Office skills, and familiarity with Jira/Confluence.

Qualifications

• Bachelor's degree in Sciences/IT or equivalent.
• 5+ years of experience gathering and documenting business requirements, preferably in financial services.
• Advanced proficiency in Microsoft Office Suite.
• Experience with JIRA, Confluence, Oracle EBS SSRS, SharePoint, BO, SQL Reporting, Qlik Sense.

Responsibilities

• Analyze complex business systems and identify improvement opportunities.
• Lead requirements gathering sessions and workshops with stakeholders.
• Conduct cost-benefit analyses for proposed initiatives.
• Document business requirements and track tasks using Confluence.
• Produce detailed specifications for procedures and IT applications.
• Create functional requirements in use cases and coordinate walkthroughs.
• Collaborate with IT to design and implement technical solutions.
• Participate in testing and drive implementation with cross-functional teams.
• Maintain process maps, workflows, and related documentation.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Process improvement

Education

Bachelor's degree in Sciences/IT or equivalent

Tools

JIRA

Confluence

Oracle EBS SSRS

SharePoint

Business Objects

SQL Reporting Services

Qlik Sense

ERP Solutions

Tibco BPM/RPA

Job description

Job Description

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

For over 75 years Citco has developed an ethos of service excellence and partnership in corporate fiduciary and administration that our clients rely upon. Through our global office network we provide a full suite of corporate administrative services to set up, administer and maintain corporate entities throughout their life cycle.

Working with our Governance Services team, you will work with multinationals, corporates and private clients to provide critical support that helps them meet the increasing regulatory and compliance requirements that shape the industry.

Responsibilities

The ideal candidate will have a background in IT and / or Business Analysis and will possess the ability to learn quickly the business operations and the supporting applications or tools. The Senior Business Analyst will work closely with the Project Manager and the relevant business contacts to gather and document specifications, communicate requirements to all project stakeholders, participate in testing, and lead the implementation of initiatives (this may involve support from Group IT for some of the larger projects). The role will be both technical and business oriented, as such requirements gathering can be system driven or business operationally driven. The Senior Business Analyst is also responsible for assisting the PMO and supporting the delivery of the various initiatives within the Citco Corporate Solutions ('C2S') division.

The Senior Business Analyst reports to the C2S PMO Project Manager based in Manila.

Your Responsibilities:

• Analyze complex business systems, processes, and/or operations to identify areas for improvement and apply automation where applicable;
• Lead requirements gathering sessions and facilitate workshops with stakeholders to produce comprehensive requirements;
• Conduct cost-benefit analyses for proposed initiatives;
• Gather and document business requirements, tracking the project tasks, dependencies and overall progress using Confluence;
• Produce detailed specifications for existing and new operational procedures, and related system functionality. The specifications should help the development of related IT applications, business operational processes and/or reports for the business teams;
• Creating functional requirements in use cases, coordinating requirements walkthrough and sign-offs;
• Collaborate with IT teams to design and implement technical solutions;
• Participate in the testing process with business teams for new and/or improved IT solutions;
• Drive the actual implementation of assigned initiatives, collaborating closely with IT and business teams to ensure successful deployment and adoption of the identified solutions. Create and maintain process maps, workflows, and other documentation, as required;
• Handling any other duties as assigned by the Project Manager.

Qualifications

• You have a Bachelor's Degree in Sciences, IT or equivalent;
• 5+ years of work experience gathering, reviewing, and documenting business requirements preferably within the Financial Sector;
• Advanced proficiency in Microsoft Office Suite.
• Experience with the following applications/tools desirable: JIRA, Confluence, Oracle EBS SSRS, SharePoint, Business Objects, SQL Reporting Services, Qlik Sense, and ERP Solutions.
• Familiarity with automation technologies and concepts (e.g., Tibco BPM/RPA, workflow automation)
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills, both verbal and written
• Ability to work effectively with cross-functional teams
• Flexibility in work schedule according to project and business needs.
• You are a self-starter who can demonstrate taking initiative and ownership in current role.
• You have effective planning and organizational skills to set priorities and coordinate several projects in parallel to meet deadlines in a fast-paced environment.
• 'Change' mentality.
• 'Getting things done' mentality.
• 'Thinking outside the box' mentality.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.