Triage Specialist

OpsArmy; Davao City; Remote; PHP 1,562,000 - 2,431,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

OpsArmy is seeking a detail-oriented Triage Specialist to support a medical records workflow. This remote role reviews HIPAA authorizations, verifies patient and case information, and prepares documentation before cases move forward in the records retrieval process.

The ideal candidate is highly accurate, comfortable reviewing legal and medical documents, and can identify inconsistencies to prevent delays in processing.

Qualifications

• Excellent written English with high attention to detail.
• Ability to read and understand legal and medical documents.
• High accuracy when reviewing and comparing information.
• Strong organizational and follow-up skills.
• Ability to identify discrepancies and missing information.
• Ability to work independently and follow procedures.
• Comfortable with digital document editing tools.
• Availability to overlap U.S. Eastern Time business hours.

Responsibilities

• Review HIPAA authorizations: verify signatures, patient data, dates, and other required details.
• Cross-check case details and identify discrepancies.
• Prepare documents by transferring information into templates using Adobe Acrobat.
• Perform quality checks for accuracy and formatting.
• Identify and resolve defects; place cases on hold if corrections are needed.
• Follow up and escalate with clear, specific information.
• Maintain accurate records of decisions and case status.

Skills

Excellent written English

Legal document review

Medical document review

Accuracy and attention to detail

Strong organizational skills

Independent work

Digital document tools

Overlapping EST work hours

Tools

Adobe Acrobat

Job description

Triage Specialist | Remote

Job Type: Full-time
Work Setup: Remote
Schedule: Full-time; must have availability to overlap with U.S. Eastern Time (EST) business hours

About the Role

We are looking for a detail-oriented Triage Specialist to support a medical records workflow. This role serves as an initial quality-control point, reviewing signed HIPAA authorizations, verifying patient and case information, and preparing documentation before cases move forward in the records retrieval process.

The ideal candidate is highly accurate, comfortable reviewing legal and medical documents, and able to identify inconsistencies or missing information before they cause delays.

Key Responsibilities

• Review HIPAA Authorizations: Verify signatures, patient information, dates of birth, dates of service, and other required details. Review supporting documentation such as Power of Attorney (POA) or guardianship documents when applicable.
• Cross-Check Case Details: Compare authorization information against internal records and identify discrepancies in names, dates of birth, or other case details.
• Prepare Documents: Transfer required information into authorization templates using Adobe Acrobat or similar document-editing tools.
• Perform Quality Checks: Review completed files for accuracy, completeness, formatting issues, and other potential reasons for rejection.
• Identify and Resolve Defects: Flag missing or invalid information, create clear follow-up tasks, and place cases on hold until required corrections are completed.
• Follow Up and Escalate: Monitor pending cases and escalate urgent or delayed items with clear, specific information.
• Maintain Accurate Records: Document decisions, updates, and case status so information is clear and accessible to other team members.

Required Qualifications

• Excellent written English with strong attention to detail.
• Strong ability to read and understand legal and medical documents.
• High level of accuracy when reviewing and comparing information.
• Strong organizational and follow-up skills.
• Ability to identify discrepancies and missing information.
• Ability to work independently and follow established procedures.
• Comfortable working with digital documents and document-editing tools.
• Availability to work a schedule that overlaps with U.S. Eastern Time business hours.

Preferred Experience

Experience in any of the following areas is an advantage:

• HIPAA authorization or Release of Information (ROI) review
• Legal assistant or paralegal work
• Personal injury or medical malpractice support
• Medical records intake
• Health Information Management (HIM)
• Document quality control or data verification
• PDF editing using Adobe Acrobat or similar tools

Skills Assessment

Shortlisted candidates may be asked to complete a timed skills assessment independently and without the use of AI tools.

The assessment may evaluate:

• Authorization and document review
• Identifying discrepancies between documents
• Identity and information matching
• Document quality and output verification
• Accuracy and attention to detail
• Judgment when handling incomplete or urgent cases
• Ability to learn and use unfamiliar document tools

What We Offer

• Full-time remote work
• Opportunity to develop experience in medical records and document quality processes
• Opportunities for growth into quality, validation, or team leadership responsibilities
• A collaborative, fast-paced work environment focused on accuracy and continuous improvement