Travel Team Lead

Growit MC; Cebu City; On-site; PHP 180,000 - 320,000; Full time

Job summary

Growit MC in Cebu is seeking a travel support professional to handle customer inquiries via phone, email, and chat. You will assist with bookings, rebookings, cancellations, refunds, and itinerary changes, coordinating with airlines, hotels, and partners to resolve issues.

You will document reservations accurately, meet quality and compliance standards, and support travelers through disruptions and post-booking requests.

Qualifications

• Minimum 2–4 years of travel industry experience for support roles.
• Must be living within Cebu.
• Should not be a current or former employee of Wipro.
• Must not be a job hopper.

Responsibilities

• Handle travel-related customer support via phone, email, and chat.
• Assist with booking, rebooking, cancellations, refunds, and itinerary changes.
• Coordinate with airlines, hotels, and travel partners for issue resolution.
• Ensure accurate documentation of reservations and customer requests.
• Resolve customer concerns within SLA, quality, and compliance standards.
• Support travel disruptions, schedule changes, and post-booking requests.

Skills

Travel industry experience

Education

College Graduate

Job description

Qualifications

• College Graduate
• 2-4 years Require minimum of two year Travel industry experience for support roles
• Should not be a current or former employee of Wipro
• Must be living within Cebu
• Must not be a job hopper

Key Responsibilities

• Handle travel-related customer support via phone, email, and chat
• Assist with booking, rebooking, cancellations, refunds, and itinerary changes
• Coordinate with airlines, hotels, and travel partners for issue resolution
• Ensure accurate documentation of reservations and customer requests
• Resolve customer concerns within SLA, quality, and compliance standards
• Support travel disruptions, schedule changes, and post-booking requestsMaintain strong product knowledge of travel policies, fare rules, and booking systems
• Meet performance targets for productivity, quality, and customer satisfaction