Travel Team Lead

Bizetu Hub; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A travel support company in Cebu City is seeking a Customer Support Representative to handle travel-related inquiries. The ideal candidate should be a college graduate with 2-4 years of experience in the travel industry and must reside in Cebu. Responsibilities include customer support via phone and email, assisting with bookings, and resolving customer concerns efficiently. The position offers an opportunity to work in a dynamic environment and contribute to customer satisfaction.

Qualifications

• 2-4 years of travel industry experience required for support roles.
• Must not be a job hopper.
• Should not be a current or former employee of Wipro.
• Must be living within Cebu.

Responsibilities

• Handle travel-related customer support via phone, email, and chat.
• Assist with booking, rebooking, cancellations, refunds, and itinerary changes.
• Coordinate with airlines, hotels, and travel partners for issue resolution.
• Ensure accurate documentation of reservations and customer requests.
• Resolve customer concerns within SLA, quality, and compliance standards.
• Support travel disruptions, schedule changes, and post-booking requests.
• Maintain strong product knowledge of travel policies, fare rules, and booking systems.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Travel industry experience

Customer support skills

Problem-solving

Education

College Graduate

Job description

Qualifications

• College Graduate
• 2-4 years of travel industry experience required for support roles
• Must not be a job hopper
• Should not be a current or former employee of Wipro
• Must be living within Cebu

Key Responsibilities

• Handle travel-related customer support via phone, email, and chat
• Assist with booking, rebooking, cancellations, refunds, and itinerary changes
• Coordinate with airlines, hotels, and travel partners for issue resolution
• Ensure accurate documentation of reservations and customer requests
• Resolve customer concerns within SLA, quality, and compliance standards
• Support travel disruptions, schedule changes, and post-booking requests
• Maintain strong product knowledge of travel policies, fare rules, and booking systems
• Meet performance targets for productivity, quality, and customer satisfaction