Retail & Ecommerce Customer Support Specialist

TORCH Solutions; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

TORCH Solutions in Davao City is seeking a dedicated Customer Service professional to support our retail and ecommerce operations. You will be the voice of the brand, handling inquiries, processing orders, and ensuring a positive shopping experience.

You will work across channels, resolve issues, coordinate with warehouse and logistics, and help drive customer satisfaction through accurate records and thoughtful service.

Qualifications

• Experience in customer service, preferably retail or ecommerce.
• Clear written and verbal communication skills.
• Strong problem-solving and customer-centric approach.
• Ability to work under pressure while maintaining accuracy.
• Good organizational and time management skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Process orders, returns and exchanges following policies.
• Provide product information and recommendations to customers.
• Resolve complaints promptly and escalate when needed.
• Maintain accurate records of interactions in the system.
• Support inventory and stock inquiries for retail/ecommerce.
• Work with warehouse, logistics, and management to ensure service quality.

Skills

Customer service experience

Excellent communication

Problem solving

Time management

Patience & empathy

Flexibility with shifts

Organization

Team collaboration

Education

High school diploma or equivalent

Tools

Retail/ecommerce platforms

Job description

TORCH Solutions in Davao City is seeking a dedicated Customer Service professional to support our retail and ecommerce operations. You will be the voice of the brand, handling inquiries, processing orders, and ensuring a positive shopping experience.

You will work across channels, resolve issues, coordinate with warehouse and logistics, and help drive customer satisfaction through accurate records and thoughtful service.