Travel & Retail CS Pro (Graveyard Shifts) - Bonuses

TORCH Solutions; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

TORCH Solutions in the Philippines is seeking a customer service professional to handle inbound/outbound inquiries across phone, chat, and email for travel and retail accounts. You will process bookings, refunds, and account changes while meeting SLA and KPI targets.

The role requires English proficiency, the ability to follow service scripts, and readiness to work graveyard shifts with immediate start availability.

Qualifications

• English proficiency required.
• Ability to follow service scripts.
• Ready to work graveyard shifts with immediate start availability.

Responsibilities

• Handle inbound and outbound inquiries across phone, chat, and email for travel and retail accounts.
• Process bookings, refunds and account changes while meeting SLA and KPI targets.

Skills

English proficiency

Follow service scripts

Graveyard shift readiness

Job description

TORCH Solutions in the Philippines is seeking a customer service professional to handle inbound/outbound inquiries across phone, chat, and email for travel and retail accounts. You will process bookings, refunds, and account changes while meeting SLA and KPI targets.
The role requires English proficiency, ability to follow service scripts, and readiness to work graveyard shifts with immediate start availability. On-site work environment provided.