Travel & Hospitality Solutions Director

TP; Taguig; On-site; PHP 3,500,000 - 6,000,000; Full time

Job summary

TP is seeking a Solutions Director for Travel & Hospitality (BPO) to lead solutioning excellence, drive large-scale deals, and expand accounts from McKinley, Taguig. You will own RFP/RFQ processes, commercial strategy, and cross-functional collaboration with sales, operations, and leadership teams.

This hands-on, individual-contributor role requires sharp market insight, practical pricing expertise, and the ability to shape strategic deals that accelerate growth in the travel and hospitality

Qualifications

• Proven experience in solutioning or solution architecture within a BPO environment.
• Strong background in supporting large deals and managing RFP processes.
• Deep exposure to the Travel & Hospitality sector, including airlines, OTAs, hospitality, or travel services.

Responsibilities

• Lead the development of RFPs, RFQs, and client proposals.
• Design end-to-end BPO solutions tailored to travel and hospitality clients.
• Build commercially sound solutions, including pricing and cost structures.
• Partner with Business Development to support new client acquisition.
• Work with Client Services and Client Partners to grow existing accounts.
• Identify opportunities to increase wallet share within key travel accounts.
• Apply strong knowledge of pricing models and deal structures.
• Ensure solutions align with revenue, margin, profitability, and broader business goals.
• Use knowledge of contact center operations, including service levels, SLAs, seat utilization, and workforce planning.
• Ensure proposed solutions are operationally feasible and scalable.
• Independently create client presentations and capability decks.
• Develop solution frameworks and proposals.
• Operate as both a hands-on executor and a strategic thinker.

Skills

Solution architecture

RFP/RFQ management

Pricing models

Stakeholder management

Presentation skills

Cross-functional collaboration

Education

Six Sigma certification

Travel certifications

Job description

TP is seeking a Solutions Director for Travel & Hospitality (BPO) to lead solutioning excellence, drive large-scale deals, and expand accounts from McKinley, Taguig. You will own RFP/RFQ processes, commercial strategy, and cross-functional collaboration with sales, operations, and leadership teams.

This hands-on, individual-contributor role requires sharp market insight, practical pricing expertise, and the ability to shape strategic deals that accelerate growth in the travel and hospitality