Travel Concierge Chat Specialist

American Express

Taguig

Hybrid

PHP 360,000 - 540,000

Full time

10 days ago

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Benefits offered by this job

Hybrid work model

Incentives/bonuses

Job summary

American Express Travel and Concierge Experiences (TCE) serves Card Members worldwide with travel planning, bookings and tailored experiences. Our consultants resolve enquiries in real time via chat, email or voice to deliver an extraordinary travel experience.

You’ll consult with Card Members, book flights, cars and hotels, and help members access exclusive benefits and points. The role requires 1 year of travel account experience in a BPO, GDS proficiency, and fluent English; a hybrid

Qualifications

At least 1 year of recent experience handling a travel account in a BPO setting (voice or chat), with CSAT/NPS as part of the metrics
Live chat experience (travel or non-travel account) is preferred but not required for candidates with strong travel industry voice experience
At least 1 year of GDS experience is required

Responsibilities

Consulting with Card Members so that you can recommend tailored resolutions to immediately meet their needs
Troubleshooting travel website issues and guiding customers while navigating the site
Assisting Card Members by booking domestic and international flights, cars and hotels
Using in-depth knowledge to help Card Members access exclusive benefits and Membership Rewards
Multi-tasking across multiple customer conversations simultaneously