Premium Travel Concierge & Planner

American Express

Taguig

Hybrid

PHP 420,000 - 650,000

Full time

9 days ago

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Benefits offered by this job

Competitive base salaries

Bonus incentives

Flexible working model

Medical and dental benefits

Career development opportunities

Wellbeing programs

Job summary

American Express Travel & Concierge Experiences (TCE) serves Card Members worldwide with planning, booking, and personalized travel solutions. This role emphasizes world-class service in a high-volume inbound center, aligning with Membership First principles and premium benefits.

Ideal candidates bring at least 2 years in contact centers, 1 year in travel bookings, and strong communication. Hybrid onsite/remote work is available with flexible scheduling to support travel excellence.

Qualifications

At least 2 years in a contact center/BPO environment.
At least 1 year using travel-related booking systems.
Basic knowledge of luxury products (airlines, hotels, tours, dining).
Strong verbal communication and listening, adapt to member style.
Quick learner of multiple digital tools, including AI-enabled tech.
Geography knowledge of continents, countries, and key destinations.
Curious, adaptable, resilient with willingness to learn and change.
Okay with nights, weekends, and a 24/7 roster.

Responsibilities

Provide world-class service in a high-volume inbound call center, consulting with Card Members.
Curate seamless travel experiences through planning and booking, uncovering sales opportunities.
Communicate new and existing product offerings and value propositions.
Prioritize Card Member experience, upholding Membership First approach and brand values.
De-escalate Card Members’ stress during unforeseen travel situations.