Travel Chat Specialist — Expert Booking & Support

American Express; Taguig; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive base salaries

Bonus incentives

Career development opportunities

Job summary

American Express Travel and Concierge Experiences (TCE) seeks a Travel Customer Service professional to support US-based Card Members via chat and voice. You will assist with travel planning, bookings, and access exclusive benefits, while maintaining high CSAT metrics.

The role requires GDS experience, English fluency, and the ability to multitask across multiple conversations in a hybrid work setup at our Taguig location.

Qualifications

• At least 1 year of recent experience handling a travel account in a BPO setting (voice or chat), with CSAT/NPS as part of the metrics.
• Live chat experience (travel or non-travel account) is preferred but not required for candidates with strong travel industry voice experience.
• At least 1 year of GDS experience is required.

Responsibilities

• Consulting with your Card Members so that you can recommend tailored resolutions to immediately meet their needs.
• Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site.
• Assisting Card Members by expertly booking domestic and international flights, cars and hotels.
• Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points.
• Multi-tasking as you will be conducting multiple customer conversations simultaneously.

Skills

GDS experience

English fluency

Multitasking

Education

Bachelor’s degree or equivalent

Job description

American Express Travel and Concierge Experiences (TCE) seeks a Travel Customer Service professional to support US-based Card Members via chat and voice. You will assist with travel planning, bookings, and access exclusive benefits, while maintaining high CSAT metrics.

The role requires GDS experience, English fluency, and the ability to multitask across multiple conversations in a hybrid work setup at our Taguig location.